ServiceTitan

ServiceTitan

Manager, Customer Success Enterprise

US Remote

Sponsorship not specifiedDetected 26 days ago
A/B TestingProduct StrategyProject ManagementAccount ManagementProcess ImprovementRecruitingOnboardingCustomer SuccessLeadershipCommunicationCollaborationMentoring

About the role

  • Our work impacts real people doing real work, and we take that responsibility seriously.
  • If you're a leader who thrives on coaching high-performing teams, solving complex challenges, and pushing the boundaries of customer experience and innovation, this is where you belong.
  • You'll play a critical role in shaping our strategy for retention, expansion, and customer satisfaction, while fostering a culture of growth, ownership, and excellence.

Responsibilities

  • Manage Risk: Anticipate risks early and proactively guide resolution strategies, engaging with executives as needed to ensure alignment and partnership.
  • Lead Strategically: Set strategic priorities aligned with company OKRs. Track and communicate progress through reporting and ongoing feedback loops.
  • Cross-Functional Collaboration: Partner with Product, Sales, Onboarding, and Support teams to ensure a seamless customer journey and strong internal alignment.
  • Champion the Customer Voice: Gather and synthesize customer feedback to influence product strategy and advocate for continuous improvement. Build customer relationships at the C-suite level.
  • Strong coaching and people leadership skills, motivating others to perform at their best while fostering a culture of trust, collaboration, and accountability
  • Coach and Develop: Provide consistent coaching, feedback, and career development for Enterprise CSMs.
  • Lead Strategically: Set strategic priorities aligned with company OKRs.
  • Build customer relationships at the C-suite level.
  • Here's how we'll support you in doing some of the most impactful work of your career:

Requirements

  • Detail oriented and organized, with follow through you can count on
  • So, if you have the skills but are hesitant to apply because of your background, apply anyway.

Skills

  • AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

Compensation

  • $134,500 USD - $201,700
  • $125,700 USD - $188,500

Benefits

  • Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career.
  • In addition to base salary and variable commission, our total compensation package includes equity, and a holistic suite of benefits.
  • Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.

Company info

  • Set strategic priorities aligned with company OKRs.
  • Track and communicate progress through reporting and ongoing feedback loops.
  • Coach and Develop: Provide consistent coaching, feedback, and career development for Enterprise CSMs. Help them build confidence, elevate performance, and grow as consultative leaders for their customers.
  • Drive Retention and Expansion: Partner with CSMs to execute retention strategies, identify opportunities for expansion, and deliver measurable business outcomes for customers.
  • Proven success leading Enterprise or Strategic accounts and teams managing large, complex customers
  • Help them build confidence, elevate performance, and grow as consultative leaders for their customers.
  • At ServiceTitan, we accompany our customers every step of the way, from the moment they join us to every milestone of their growth.
  • We're passionate, curious, and relentless about driving results for our customers and each other.
  • As a Manager on the Enterprise Customer Success team, you will lead and inspire a team of 8-10 Customer Success Managers serving some of ServiceTitan's largest and most strategic customers.
  • We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
  • At ServiceTitan, we celebrate individuality and uniqueness.
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This listing is sourced directly from ServiceTitan's careers page and normalized into a canonical job model.