City of New York

City of New York

Senior Analyst, Service Desk Operations

New York, NY, United States · Senior

Sponsorship not specifiedDetected 14 hours ago
JiraStrategic CommunicationsProcess ImprovementProcurementResearchCommunicationProblem SolvingPublic SpeakingWriting

About the role

  • Annually, agencies procure billions in products and services from a diverse pool of vendors that represent various industries.
  • MOCS therefore aims to ensure that the procurement process remains fair, transparent, efficient and cost-effective.
  • The MOCS Director serves as the City Chief Procurement Officer.

Responsibilities

  • Deliver content to live groups, via brief pre-recorded tutorials or via interactive courses;
  • Develop templates, guides, and special presentations;
  • Contribute to the design and testing of system modifications;
  • Accurately and consistently document data on stakeholder experience and escalate critical issues;
  • Analyze data and summarize research to support ongoing improvement in operations and service;
  • Engage and support stakeholders through all phases of procurement and change.
  • This is not a Help Desk/Desktop support position**
  • The Mayor's Office of Contract Services (MOCS) is a New York City oversight and service agency that manages procurement citywide, from planning and release of agency solicitations to payment of vendors.
  • MOCS also partners with agencies and vendors to identify areas for policy reform, resulting in ongoing process improvement to reduce administrative burdens and increase the positive impact of services on communities.
  • Senior Analysts assume increased responsibilities and may train and provide ongoing support to other Analysts.

Requirements

  • Do you have a baccalaureate degree from an accredited college or university?
  • Do you have an associate degree from an accredited college or university along with two (2) years of experience with administrative, analytic, coordinative, supervisory or liaison responsibilities?

Skills

  • MOCS recognizes the unique skills and strengths gained through military service.

Equal opportunity

  • Please contact MOCS Disability Service Facilitator at disabilityaffairs@mocs.nyc.gov or 212-298-0800 to request an accommodation.
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This listing is sourced directly from City of New York's careers page and normalized into a canonical job model.