Paperless Parts, Inc.

Paperless Parts, Inc.

Senior Manager, Implementation Project Management

Boston, MA · Senior · Full-time

No sponsorship$110k-$150kDetected 8 days ago
Project ManagementJiraSalesforceSalesForecastingProcess ImprovementERPOnboardingCustomer SuccessMedical DevicesLeadershipCommunicationCollaborationProblem SolvingMentoring

About the role

  • This role is focused on driving operational excellence, improving implementation predictability, and ensuring customers achieve rapid time-to-value.

Responsibilities

  • Lead, mentor, and develop a team of Implementation Project Managers, providing hands-on coaching related to project execution, customer communication, implementation strategy, risk management, and successful delivery of our software platform.
  • Own implementation resource management processes, including team capacity planning, project forecasting, workload balancing, prioritization, and staffing alignment across a portfolio of concurrent customer engagements.
  • Establish and continuously improve Project Management methodologies, playbooks, processes, and best practices to create scalable, repeatable, and high-quality delivery standards.
  • Proactively identify project risks, operational bottlenecks, customer escalations, and delivery challenges, partnering cross-functionally to drive resolution and improve implementation efficiency.
  • Serve as a senior escalation point for complex customer implementations and strategic accounts, building strong relationships with executive stakeholders when needed.
  • Partner closely with Product, Engineering, Technical Services, Sales, Support, and Customer Success to streamline onboarding workflows, improve implementation tooling, and reduce manual effort through automation and process optimization.
  • Our office is full of energy; people regularly collaborate to solve complex problems.
  • We recognize that people work well in different environments and have intentionally designed our office to provide collaborative spaces and quiet focus areas.
  • Our height-adjustable desks are set up with additional monitors, and employees are provided with the latest Apple technology to support productivity.
  • Culture: At Paperless Parts, we value intentionality, persistence and relationships. We live and breathe these values every day. As a fast-growing company, we're continually improving what we've built while still building from the ground up.

Requirements

  • 7+ years of experience in Professional Services, Implementation, Project Management, or Customer Success within a SaaS or technology environment.
  • 3+ years of experience leading implementation, onboarding, or project management teams, including responsibility for resource management, team utilization, and delivery forecasting.
  • Proven experience managing complex software implementations and customer onboarding programs at scale.
  • Demonstrated ability to provide hands-on coaching and leadership related to software delivery, customer management, implementation best practices, and operational execution.
  • Experience working within Professional Services Automation (PSA) platforms and project management systems such as Rocketlane, Kantata, Mavenlink, Certinia, Salesforce, Jira, Asana, or similar tools.
  • Responsible for adherence to all security and privacy requirements, rules and regulations and implement as required.
  • Strong operational, organizational, and project management skills with the ability to manage multiple priorities and cross-functional initiatives simultaneously.
  • Excellent communication, customer management, and executive stakeholder engagement skills, including experience managing escalations and at-risk projects.
  • Strong analytical and problem-solving abilities with a process improvement mindset.

Nice to have

  • Familiarity with manufacturing environments, ERP systems, integrations, or technical implementation workflows is highly preferred.
  • Bachelor's degree in Business, Engineering, Technology, or related field preferred.

Compensation

  • $110,000-$150,000. This role is also eligible for variable compensation.
  • The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting.
  • We may ultimately pay more or less than the posted range, and the range may be modified in the future.
  • An employee's pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, performance, sales or revenue-based metrics, and business or organizational needs.

Benefits

  • 100% coverage of health, dental, and vision for you and your dependent
  • Company-sponsored wellness stipend
  • Pre-tax Commuter and FSA/Dependent Care FSA
  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Company info

  • At Paperless Parts, we value intentionality, persistence and relationships.
  • We live and breathe these values every day.

Equal opportunity

  • Equal Opportunity & Affirmative Action Employer.

Visa & Work Authorization

  • This position requires activities that are subject to US Export Control Laws and require US Citizenship or Green Card Holder
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This listing is sourced directly from Paperless Parts, Inc.'s careers page and normalized into a canonical job model.