Regional Finance

Bilingual Collections Specialist

Plano, TX

Sponsorship not specifiedDetected 9 days ago

Outbound SalesAccountingCustomer SupportWordPressResearchCommunicationProblem SolvingMicrosoft Office

About the role

In the last few years our goal has been expansion, creating growth opportunities for many of our team members.
As we continue to expand and grow into a national leader in consumer financing, we invite you to consider joining our team.
If you're passionate about making a meaningful impact in people's lives and bringing a personal touch to finance, we'd love to have you on board!

5+ years of collections experience
Proficient in using MS Office and database software
Strong customer service and problem solving skills
Excellent verbal and written communication skills
Proficient working knowledge of computerized applications such as word processing, spreadsheet, email, and specialized business applications software
Communication skills necessary to effectively identify process gaps and improvements to Management
Critical Competencies

Responsible for prompt and accurate response to customer's servicing questions and concerns.
Assist borrowers with other loan maintenance requests.
Input data and verify information to process electronic payments.
Perform loan-related mathematical equations.
Adhere to specific scheduling guidelines to ensure proper phone coverage.
Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer assets.
Explain loan payment histories using basic accounting and mathematical concepts and request corrections when necessary.
Perform follow-up and research tasks to ensure resolution.
Other duties as assigned

Regional's policy of non-discrimination applies to all phases of the employment process and relationship, including, but not limited to, recruitment and selection; compensation and benefits; professional development and training; promotions

https://regionalfinance.com/wp-content/uploads/2022/11/UPDATED-Employee-Privacy-Policy-11.2022.pdf
Regional is an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, transgender status, age, disability, genetic information, veteran status, uniform service, or any other characteristic protected by applicable law ("Protected Characteristics").
Regional's policy of non-discrimination applies to all phases of the employment process and relationship, including, but not limited to, recruitment and selection; compensation and benefits; professional development and training; promotions and opportunities; transfers; social and recreational programs; layoff; and terminations.

This listing is sourced directly from Regional Finance's careers page and normalized into a canonical job model.