Costar
Client Service Specialist
US-VA Richmond - CoStar Tower · Full-time
Work authorization requiredDetected 2 days ago
NegotiationCustomer SupportCommunicationMicrosoft Office
About the role
- Client Service Specialist Job Description Company Overview: CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces.
- By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.
Responsibilities
- Be the person who delivers first time resolution with quality and professionalism
- Support sales colleagues to ensure the highest standard of customer service is maintained
- Maintain the highest professional standards and promote our ethics of trust, open communication, creative thinking and cohesive team effort
- CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing
Requirements
- Bachelor's Degree from an accredited, not-for-profit University or College
- A track record of commitment to prior employers
- 2 years of experience in a customer service role with a demonstrated track record of providing excellent customer care
- Ability to work rotating weekends and holidays.
- Develop a strong understanding of CoStar Group technology, tools and products
Nice to have
- A strong interest (or experience) in real estate.
- Confident personality with the ability to communicate effectively with both internal and external stakeholders
- Fluent in both written and spoken Spanish and English
- Ability to plan and organize workload in a fast-paced environment
- Ability to adapt quickly in a technology led environment
- Proficiency in MS Office
- Be very Team and Quality Service oriented
- Excellent interpersonal skills (Communication, Conflict Resolution, Negotiation, etc.) when dealing with internal and/or external audiences at all levels of management.
Skills
- CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces.
- CoStar is the global leader in commercial real estate information, analytics and news.
- Learn more about CoStar.
- Role Description
Compensation
- The final salary or hourly rate offered for this role will fall within the range set forth below based on a variety of factors, including but not limited to, geographic location, skills, and competencies.
- $60,000 (Hourly)
Benefits
- Virtual and in person mental health counseling services for individuals and family
- Commuter and parking benefits
- 401(K) retirement plan with matching contributions
- Employee stock purchase plan
- Tuition reimbursement
- Improve listing coverage through proactive customer service, including effective questioning, listening, probing, building rapport and objection handling
- On-site fitness center and/or reimbursed fitness center membership costs (location dependent)
Company info
- Communicate effectively with peers, management, and customers
- Maintain an accurate directory of customer contact, details and company information for assigned customers and communities as well as proactively seek out opportunities to obtain electronic data feeds and websites
Visa & Work Authorization
- However, please note that CoStar Group is not able to provide visa sponsorship for this position.
This listing is sourced directly from Costar's careers page and normalized into a canonical job model.