Vibrantz Technologies
Customer Support/Service Representative II
Mayfield Heights, OH · Mid
Sponsorship not specified$20k-$25kDetected 42 days ago
CRMSAPLogisticsERPCustomer SupportCommunicationProblem Solving
About the role
- This role acts as a liaison between customers and internal teams, resolving issues and coordinating activities to meet service expectations.
- The position plays a key role in maintaining strong customer relationships and supporting efficient order fulfillment processes.
Responsibilities
- Process, modify, and manage customer orders, ensuring accurate pricing, terms, and documentation.
- Maintain accurate records of customer interactions, transactions, and issue resolution in system tools.
- Collaborate with cross-functional teams to resolve issues and identify opportunities to improve customer experience.
- The Customer Service Representative supports customer satisfaction by managing inquiries, processing orders, and ensuring timely and accurate communication.
Requirements
- At least 1 year of administrative or customer service experience.
- Proficiency with computer systems, including CRM or ERP platforms.
Nice to have
- Experience in customer service within manufacturing, logistics, or industrial environments.
- Familiarity with SAP or similar ERP systems.
- Experience handling order management, billing, or shipment coordination.
- Ability to identify process improvements and enhance customer experience.
- Vibrantz Technologies Inc. ("Vibrantz") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
- Vibrantz is committed to protecting your privacy.
- Please read that pocky carefully.
- If any term in the policy is unacceptable to you, please do not use the Website or provide any personal data.
Compensation
- Vibrantz is owned by American Securities, a leading U.S. private equity firm that invests in market-leading North American companies with annual revenue generally ranging from $200 million to $2 billion and/or $50 million to $200 million of
Benefits
- Union benefits are governed by the applicable collective bargaining unit agreement.
- Compensation for this position will be determined based on a combination of factors, including education, professional certifications, relevant experience, and other job-related considerations permitted by law.
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This listing is sourced directly from Vibrantz Technologies's careers page and normalized into a canonical job model.