Dropzone AI

Dropzone AI

Forward Deployed Engineer

Remote - US

Sponsorship not specified$170k-$190kDetected 1 day ago
DevOpsSite Reliability EngineeringMachine LearningLLMsCybersecuritySIEMSOARDetection EngineeringIncident ResponseSalesAccount ManagementCustomer Success

About the role

  • In this role, you will work across strategic customer accounts to help Dropzone become more trusted, accurate, and embedded in day-to-day security operations.
  • You will work directly with customers, TAMs, Product, Engineering, and security stakeholders to understand each customer's workflows, policies, escalation paths, exceptions, analyst expectations, and operational goals.
  • This is not a traditional implementation manager role, and it is not a replacement for the TAM.

Responsibilities

  • Support strategic customer accounts as a technical and operationalization-focused resource.
  • Open and document internal support or product cases when customer needs cannot be met through existing functionality.
  • Partner with Product and Engineering to escalate product gaps with clear evidence and customer context.
  • Build repeatable playbooks for customer tuning, operationalization, and long-term maintenance.
  • Maintain clear boundaries between strategic operationalization, standard support, incident response, and custom development.

Requirements

  • 4+ years experience in a customer-facing technical role such as Forward Deployed Engineer, Solutions Architect, Security Engineer, Detection Engineer, Technical Customer Success Engineer, or Sales Engineer.
  • Strong understanding of SOC workflows, alert triage, escalation paths, investigation quality, analyst expectations, and security operations.
  • Ability to translate ambiguous customer context into precise technical configuration.
  • Experience with SIEM, EDR, SOAR, cloud security, detection engineering, or security automation.
  • Experience with APIs, integrations, or workflow automation.
  • Experience supporting large enterprise pilots or strategic customer deployments.
  • Experience working across pre-sales and post-sales motions for strategic accounts.

Compensation

  • In the spirit of pay transparency, we are excited to share the base salary range below, exclusive of fringe benefits or potential bonuses.
  • If you are hired at Dropzone your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience.
  • In addition to those factors, we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer.
  • Please keep in mind that hiring at the maximum of the range would not be typical to allow for future and continued salary growth.
  • In addition, all compensation packages include significant above market new hire equity grants because we believe in rewarding long term value creation.
  • The pay range for this role is:

Benefits

  • Track impact through analyst feedback, outcome disagreement trends, benign resolution trends, tuning coverage, workflow adoption, and customer trust indicators.
  • We also offer a generous benefits package, including company paid health insurance, 401K Plan with employer match, Self-Managed PTO, parental leave, and more.

Company info

  • About Dropzone AI
  • Dropzone's mission is to scale cybersecurity beyond human limits, and augment every single human security engineer/analyst with an army of AI security specialists.
  • Humans alone cannot sufficiently protect our digital future, and AI augmentation is the only way for defenders to reclaim the high ground.
  • We are an award winning company disrupting the $200B+ cybersecurity market.
  • Powered by Gen AI advancements, our technology offloads repetitive day-to-day work and frees human analysts to focus on real threats and higher-value projects.
  • We are venture-backed, and our team has a rare blend of deep experience across cybersecurity, AI/ML, and SaaS product development.
  • Join us if you want to be on the ground floor of using Gen AI to transform cyber defense.
  • Learn more at www.dropzone.ai.
  • You should expect direct customer interaction in this role, especially with strategic customers during onboarding, optimization, and ongoing tuning work.
  • You will also help create continuity from pre-sales discovery through post-sales operationalization for strategic customers, especially where understanding the customer's environment early can improve the long-term customer experience.
  • Partner with TAMs to help customers operationalize Dropzone without replacing the TAM as the primary account owner.
  • Lead or support technical discovery for strategic customers, strategic pilots, and high-profile accounts.
  • Help customers identify functional alternatives or product-supported paths before escalating product gaps.
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This listing is sourced directly from Dropzone AI's careers page and normalized into a canonical job model.