Dscout

Lead Research Advisor/Customer Success Lead

Remote - US · Staff+

Sponsorship not specifiedDetected 7 days ago

UX ResearchSalesCustomer SuccessResearchCommunicationProblem SolvingCritical ThinkingMentoringOrganizational Skills

About the role

You are an incredible communicator and a genuine, creative problem-solver.
Of course, what is outlined above is an ideal set of expectations; however, business needs and other projects and tasks may shift, and additional tasks could be assigned at the discretion of your manager.
About Dscout Dscout is a team of passionate, empathetic, and curious professionals.

Manage 1-3 Research Advisors, prioritizing workload, coaching on work performance, and professional growth.
Provide support and guidance to research participants (who we call "Scouts").
The power of research drives us - how in-context insights from real people can build more enjoyable products and services.

5+ years experience in research, ideally with exposure to a Customer Success or consulting model.
1+ years of experience as a people manager.
BA/BS degree in anthropology, sociology, market research, design research, HCI related field, or equivalent work experience.
Able to work both collaboratively and independently, proven experience collaborating with and mentoring team members.

A strong and competitive compensation package with a built-in bonus and equity program.

A strong and competitive compensation package with a built-in bonus and equity program.
An incredible and progressive benefits package (for both you and your dependents) to support work/life balance, including flexible PTO, 15 company holidays, 12 weeks of paid parental leave, 401k match, and much more.
Flexible and eager to learn new things each and every day.
We prioritize learning, sharing, and building.
An education stipend to support your growth & development, and a remote work stipend.

Montana, Hawaii, Alaska, and Washington DC.
DSCOUT NEVER CONTACTS JOB APPLICANTS VIA TEXT, MESSENGER, OR OTHER SIMILAR APPLICATIONS.
BE AWARE OF PHISHING AND SPOOFING SCAMS, BOTH VIA TEXT AND EMAIL.
ONLY RESPOND TO EMAILS FROM DSCOUT.COM
Act as a Dscout expert to train and educate customers on functionality and Dscout methodology, driving wide and deep platform adoption.
Consult with customers to provide specific recommendations for their research designs on our software platform, ensuring successful outcomes and value realization.
Collaborate with customers to run high-impact research projects on Dscout, including planning, design, recruiting, fielding, and client engagement.
Equip customers to derive insights from data using Dscout's analysis tools.
Proven ability to consult with clients/customers to drive product adoption and maximize customer lifetime value.
Strong critical thinking skills; excited by the prospect of creative problem solving in the research and SaaS space alongside colleagues and customers.

e discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized

This listing is sourced directly from Dscout's careers page and normalized into a canonical job model.