Specialized

Specialized

Service Manager - Hilltop Williamsburg - Brooklyn, NY

United States, NY, Brooklyn (Hilltop Williamsburg) · Staff+

Sponsorship not specifiedDetected 30 days ago
SwiftCustomer SupportCommunication

About the role

  • Under the direction of the Store Manager, the Service Manager will oversee the bike department repair shop at Specialized.
  • The service manager is ultimately responsible for maximizing rider-facing operational performance by providing help desk resources and technical advice to all service staff
  • disseminating technical bulletins and new techniques

Responsibilities

  • We're committed to building a diverse and inclusive workforce where every teammate can succeed as we inspire riders everywhere.
  • Reach out - we're here to help you build your career at Specialized.
  • Manage all aspects of repair workflow: intake, job prioritization, service part order management, timely completion and quality of all work, and rider communication.
  • Maintain primary point of contact with Specialized warranty representative
  • We want to increase representation of all races, genders, and body types in the cycling industry and are committed to building a diverse and inclusive workforce where all people thrive.

Requirements

  • A current or former retail employee with 1+ years of experience
  • Excellent communication with the ability to effectively interact with riders and team members
  • Must be able to work as business dictates which includes weekends
  • Ability to stand for extensive time periods

Skills

  • Uphold all safety, cleanliness, and appropriate stocking of tools at workstations (service department and rider care)
  • Able to lift at least 50 lbs. or more and use proper lifting skills

Compensation

  • At Specialized, your base pay is one part of your total compensation package and will depend on your work experience, skills, certification, and location.

Benefits

  • https://benefits.specialized.com
  • Staff has direction and is informed when manager is not present (days off, time off, etc.) so that all service members are working purposefully towards service goals

Company info

  • Assist with general store tasks including the following: opening/closing of store, resolving customer service/POS issues, participating in community/marketing events and ongoing staff meetings to improve department and company.
  • In Company Owned Retail, we strive to be a transformative, inclusive, authentic, rider focused, and collaborative team that creates the best bikes and delivers world class rider care attention.
  • Simply said, we provide quality in our products and to our riders at every interaction and are looking for a teammate to be a part of this growing team.
  • Here at Specialized we believe that bikes have the power to change lives.
  • Our culture is one of passion, striving to break barriers and have a positive impact on the world.
  • We are always looking for creative, innovative, and passionate people who are eager to contribute to our mission of pedaling the planet forward.
  • Regardless of your qualifications, if you are ready to make a difference, please apply and let us know how you can make an impact at Specialized!
  • See what we are up to on LinkedIn, Instagram, and most importantly, our # DogsofSpecialized.
Apply directly at Specialized →Create a free account for alerts like thisView Specialized immigration profile

This listing is sourced directly from Specialized's careers page and normalized into a canonical job model.