Accorhotel
Rundle Bar - Ambassador
Banff, AB, Canada · Full-time
Sponsorship not specifiedDetected 1 day ago
LeadershipCommunicationOrganizational Skills
About the role
- The Rundle Bar Ambassador is the first and last point of connection for every guest visiting Rundle Bar.
- More than a host, this role is responsible for shaping the energy of the room, curating exceptional arrivals, and creating genuine connections that define the guest experience.
- Hourly rates increase yearly, up to three years.
Responsibilities
- Deliver exceptional first impressions by warmly welcoming guests, managing arrivals with confidence and professionalism, recognizing returning guests and special occasions, and creating personalized experiences that reflect Rundle Bar's luxury hospitality standards.
- Create memorable guest experiences by anticipating guest needs, building genuine connections, resolving concerns with empathy, celebrating special moments, and consistently seeking opportunities to surprise and delight through Fairmont's "Make Special Happen" philosophy.
- Manage the flow of the dining room by maintaining a visible presence, coordinating seating and table pacing, communicating effectively with leadership and service teams, and ensuring a seamless, enjoyable guest journey, even during peak periods.
- Maintain the highest presentation and service standards by ensuring the host stand and entrance are immaculate, supporting team operations wherever needed, and contributing to a collaborative environment that consistently exceeds guest expectations.
Requirements
- Must have Pro-Serve Certification
- Previous experience with OpenTable reservations platform.
- Strong organizational skills with the ability to multitask in a fast-paced environment.
- Ability to remain composed and solution-oriented during busy service periods.
- Must be legally eligible to work in Canada.
Nice to have
- Previous luxury restaurant, fine dining or hospitality experience preferred.
Compensation
- Hourly rates increase yearly, up to three years.
Benefits
- Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
- Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
- Discounts while using our resort's Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses
Company info
- Join the team at Fairmont Banff Springs.
- Set in one of Western Canada's most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike.
- It's the perfect work/life combination.
- Through warm, intuitive hospitality and a deep understanding of the Rundle Bar brand, the Ambassador ensures every guest feels welcomed, recognized and excited to be part of one of Canada's most celebrated cocktail destinations.
- Starting Rate: $22.22 per hour
- We recognize tenure through our compensation.
- Job Duties Include:
- Reporting to the Restaurant Leadership Team, responsibilities and essential job functions include, but are not limited to:
Equal opportunity
- Subsidized staff accommodation provided on-site for full time status employees
Visa & Work Authorization
- The hotel is unable to assist candidates in obtaining Canadian work authorization.
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This listing is sourced directly from Accorhotel's careers page and normalized into a canonical job model.