Fiserv
Client Tech Support Engineer
Alpharetta, Georgia · Contract
Work authorization requiredDetected 1 day ago
Incident ResponseJiraProcess ImprovementCustomer SupportLeadershipCommunicationCollaboration
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odds of building a lasting career here
36Risky
Cap-exempt (no lottery)0
Sponsors this role75
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
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About the role
- This role is on-site Monday through Friday.
- You must currently possess valid and unrestricted U.S.
- This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
Responsibilities
- Assess incoming requests and classify them into appropriate categories: Product Question, Training Request, Configuration Support, Product Support, Functional Issue, Break/Fix Incident
- Create ServiceNow Incident records with complete and accurate data.
- Document business impact, affected merchants, examples, timestamps, and troubleshooting information.
- Assign incidents to the correct L2 support group.
- Perform warm handoffs to Incident Response teams.
Requirements
- 4+ years of experience in customer support, help desk, technical support, operations, or service management experience.
- 4+ years of experience working in ticketing systems such as ServiceNow, Remedy, Jira Service Management, or similar platforms.
Nice to have
- Experience interacting directly with clients or merchants preferred.
- Payment processing and commerce platforms.
- Transaction flow analysis.
- Operational procedures and runbooks.
Compensation
- Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Equal opportunity
- Fiserv is proud to be an Equal Opportunity Employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
- If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com.
- Please note our AskHR representatives do not have visibility to your application status.
Visa & Work Authorization
- Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
This listing is sourced directly from Fiserv's careers page and normalized into a canonical job model.