GitLab
Renewals Manager
Remote, US · Full-time
Sponsorship not specified$66k-$111kDetected 22 days ago
GitHubSpotSalesforceCRMAccount ManagementNegotiationForecastingExcelProcurementRecruitingIntellectual PropertyCustomer Success
About the role
- The Renewals team focuses on protecting and growing GitLab's recurring revenue by managing the full contract lifecycle for our subscription customers.
- As a Renewal Manager, you'll be part of a quota-carrying team that works closely with Sales, Customer Success, Finance, and Legal to ensure timely, accurate renewals and strong customer retention across regions in an all-remote, asynchronous environment.
- Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement.
Responsibilities
- Own the end-to-end renewal lifecycle for an assigned portfolio of customer contracts, from early engagement through signed agreement.
- Develop and execute account-level renewal strategies that protect recurring revenue and reduce customer churn.
- Lead commercial and contractual negotiations with customer stakeholders, managing pricing discussions, terms, and timelines.
- Maintain accurate renewal pipeline, forecasts, and activity tracking in CRM and related systems to enable clear reporting and planning.
- Collaborate with Sales, Customer Success, Finance, Legal, and Product teams to remove obstacles, align on strategy, and ensure timely, smooth renewals.
- Ability to build productive relationships with customer stakeholders, navigate complex procurement processes, and lead commercial discussions.
Requirements
- Proficiency working with CRM platforms such as Salesforce or HubSpot, along with strong Excel or Google Sheets skills for analysis and reporting.
Compensation
- The base salary range for this role's listed level is currently for residents of the United States only.
- This range is intended to reflect the role's base salary rate in locations throughout the US.
- Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
Benefits
- GitLab's policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are
- Benefits to support your health, finances, and well-being
- Equity Compensation & Employee Stock Purchase Plan
- The base salary range does not include any bonuses, equity, or benefits.
- See more information on our benefits and equity.
- Monitor customer health, usage, and satisfaction signals to surface at-risk renewals early and drive mitigation plans.
Company info
- Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
- Flexible Paid Time Off
- Team Member Resource Groups
- Growth and Development Fund
- Parental leave
- Home office support
Equal opportunity
- GitLab is proud to be an equal opportunity workplace and is an affirmative action employer.
- equal opportunity workplace and is an affirmative action employer.
This listing is sourced directly from GitLab's careers page and normalized into a canonical job model.