Toyota Motor Corporation

Field Technical Specialist

West Caldwell, New Jersey

No sponsorship$75k-$80kDetected 5 days ago

Customer Support

About the role

These are just a few words that describe what life is like at Toyota.
We're looking for talented team members who want to Dream.
Toyota's New York Region is looking for a highly motivated Toyota/Lexus trained MDT/Master/DS technician to become a Regional Field Technical Specialist.

Promoting customer retention/satisfaction by providing direct "hands-on" support/assistance to dealers/technicians for diagnosing and resolving customer technical concerns as well as direct customer interaction
Provide Field Technical Reports to Product Quality Service Support (PQSS) for future product improvements
Support technician skills development through active management of Skill Level Guidelines
Provide TMNA Legal Department and Regional support for the National Center for Dispute Settlement administrators through technical support including inspections and investigation
Toyota does not offer support or sponsorship of job applicants for employment-based visas or any other work authorization for this role now or in the future.

Experience in collision and accident reconstruction analysis
Ability to travel up to 75-80% during the work week
A motor vehicle record that's acceptable by company standards is required for this position and needs to be maintained FTS position

Minimum of five years of recent Toyota/Lexus Dealership experience
Do you have ASE Master Certification (L1)
Toyota/Lexus Master or Master Diagnostic Technician certification
A work environment built on teamwork, flexibility and respect
Vehicle purchase & lease programs
Referral services related to prenatal services, adoption, child care, schools and more
Relocation assistance (if applicable)
Maximize customer retention and loyalty by ensuring Dealer execution of the "Fix It Right the First Time" Protocol on customer vehicles

Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute

Professional growth and development programs to help advance your career, as well as tuition reimbursement
Comprehensive health care and wellness plans for your entire family
Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
Paid holidays and paid time off

Collaborative.
A place to dream and do.
As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve.
Grow. with us.
You must have the right to work in the United States and not require Toyota support or sponsorship for immigration-related employment (e.g., H-1B, O-1, E-3, H-1B1, TN, F-1 OPT, F-1 STEM OPT, F-1 CPT, TN, (job flexibility benefits) (also known as I-140 or Adjustment of Status portability), etc.) now or in the future.
You should not apply for this role if you will require Toyota to assist with immigration support or sponsorship now or in the future.
Some primary job responsibilities include providing direct in-dealership technical support for Toyota vehicle repairs, creating Field Technical Reports to improve vehicle quality, and consulting Dealers on technical training for their staff.
Field Technical Specialists are also part of a District team that support local initiatives throughout the year.
Reporting to the Technical Services Training Manager, the FTS's objective is to improve customer satisfaction, increase ownership experience and reduce/prevent unnecessary buybacks.
These activities directly contribute to long term customer satisfaction, future product sales, department goals and overall company and dealer profitability.

Toyota does not offer support or sponsorship of job applicants for employment-based visas or any other work authorization for this role now or in the future.

This listing is sourced directly from Toyota Motor Corporation's careers page and normalized into a canonical job model.