onezero
Desktop Support Engineer
Somerville, Massachusetts
Sponsorship not specified$65k-$85kDetected 16 days ago
Customer SupportDNSVPNCommunicationProblem Solving
About the role
- An exciting, fast-growing company with Headquarters in Somerville MA, oneZero empowers banks, brokerages and hedge funds with cutting edge trade routing and execution technology.
- We take pride in our great work atmosphere and highly motivated team of engineers.
- Onboard new teammates so they're productive on Day 1, and offboard departures with same-day access revocation and secure asset handling.
Responsibilities
- Own the full lifecycle of devices: prepare and configure laptops for new hires, ensure security agents and MFA are in place, keep asset records accurate, and recover/refresh machines for redeployment.
- Create and maintain knowledge base articles, quick-start guides, and documentation that make support easier for both IT and end users.
- Partner with IT, Security, and Network teams on rollouts, upgrades, and infrastructure improvements, including AV and office networking.
- As a Desktop Support Engineer, you'll be one of the faces of IT, streamlining internal processes, resolving technical issues with calm efficiency, and making sure every teammate has a smooth, productive experience from day one onward.
- you'll prepare new hires for success, triage and troubleshoot support requests, keep our AV and conferencing spaces running seamlessly, and manage our inventory so devices are always ready when needed.
Requirements
- 2+ years of experience in Desktop or IT Support, ideally in a fast-paced or enterprise environment.
- Strong hands-on knowledge of Windows 10/11 and macOS, including provisioning, profiles, and security baselines.
- Familiarity with identity and access management tools such as Active Directory, Okta, or similar SSO/MFA platforms.
- Experience supporting modern SaaS environments (M365, Google Workspace, Slack, Zoom, Duo/Okta).
- Working knowledge of networking fundamentals (DHCP, DNS, VPN, Wi-Fi troubleshooting).
Compensation
- The salary range for this position is $65,000- 85,000, depending on relevant experience.
Company info
- https://www.onezero.com/homepage/the-boston-globe-names-onezero-a-top-place-to-work-for-third-year-in-a-row/
- oneZero earns 2024 Great Place To Work Australia Certification https://www.onezero.com/awards/onezero-2024-great-place-to-work-australia-certification/
- Please see oneZero featured in e-Forex Magazine to learn more about the company and our dynamic team ( https://goo.gl/vbXw8i).
- Our platform, deployed with 200+ entities globally, features a low-latency trading environment, integrations to the world's leading execution venues, and reliable IT infrastructure and technical support-all designed to be customized and scaled to serve any business model and any size of market participant.
- We are currently looking for a motivated and talented Desktop Support Engineer to join our HQ office.
- Unblocking users is a critical part of our IT operations, and we're looking for someone who takes pride in delivering exceptional service to our team.
- Provide in-person support at our Somerville HQ (Assembly Row) 5 days/week and remote support for our global team, resolving hardware, software, identity, and connectivity issues.
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This listing is sourced directly from onezero's careers page and normalized into a canonical job model.