Metergysolutions

Metergysolutions

Customer Care Representative

Toronto, Ontario

Sponsorship not specifiedDetected 29 days ago
AccessibilityProcess ImprovementLeadershipCritical Thinking

About the role

  • About Metergy Solutions Inc. ("Metergy") Metergy has the energy, rapid growth and excitement of a startup, together with a rock-solid, recession-proof business that has a 45 year track record.
  • As one of North America's most experienced submetering providers, Metergy has brought turnkey solutions to clients for over 45 years.
  • The business model allows for long-term recurring revenue through an innovative Submetering as a Service (SaaS) model.

Responsibilities

  • Complete and validate advanced move in and move out field activities within the Oracle CCB system, ensuring data accuracy and system integrity
  • Manage high complexity customer inquiries and escalations, applying expert judgment, diplomacy, and professionalism
  • Establish and manage complex customer payment arrangements in alignment with policies and risk guidelines
  • Accurately document customer interactions and decisions, ensuring traceability and quality standards are met

Requirements

  • Manage customer escalations with high degree of professionalism utilizing deescalation tactics.
  • Participate in ongoing training as required to support the needs of the business.
  • This posting is for an existing vacancy.
  • Metergy does not use artificial intelligence (AI) to screen, assess, or select candidates.
  • Metergy's recruitment process includes accommodation for applicants with disabilities.
  • All accommodations will consider the applicant's accessibility needs due to disability and are available upon request.

Compensation

  • About Metergy Solutions Inc. ("Metergy") Metergy has the energy, rapid growth and excitement of a startup, together with a rock-solid, recession-proof business that has a 45 year track record.
  • We're a technology company that drives huge carbon emission reductions.
  • This is a once-in-a-career opportunity.
  • As one of North America's most experienced submetering providers, Metergy has brought turnkey solutions to clients for over 45 years.
  • Metergy supplies, installs and remotely reads meters to measure individual suite consumption of electricity, water, gas, and thermal energy in multi-residential and commercial buildings, and bills and collects for the cost of commodities and administrative charges for the services provided.
  • The business model allows for long-term recurring revenue through an innovative Submetering as a Service (SaaS) model.

Company info

  • Provide building owners and occupants with accurate and reliable utility consumption data through market-leading expertise in turnkey submetering and billing, while fostering a workplace with inspired team members empowered to do more good.
  • At Metergy, we don't just believe in our people; we champion them.
  • When individuals feel valued, supported, and inspired to grow, incredible things happen.
  • That's why we're thrilled to be recognized as a Great Place to Work for the second consecutive year!
  • This achievement reflects our unwavering commitment to building a workplace that's respectful, inclusive, and high-performing.
  • Come be part of a team that leads with passion, thrives on positivity, and delivers with precision.
  • We're proud of who we are and even prouder of where we're headed.
  • Metergy office location is in Markham but will be moving to North York toward the end of 2026!
  • The Customer Care Representative serves as a recognized subject matter expert, responsible for resolving complex billing issues, customer escalations, and non‑routine service challenges requiring advanced analysis, sound judgment, and deep system knowledge.
  • This role is designed for experienced professionals who demonstrate strong critical thinking, exceptional attention to detail, and leadership behaviors without direct authority.
  • In addition to case resolution, contribute to continuous improvement, knowledge sharing, and process optimization, supporting both operational excellence and team capability building.
  • This role is on-site with an opportunity to go hybrid in the future.
  • In addition to handling inbound call volume, support customers through email channels ensuring quick turnaround.

Visa & Work Authorization

  • This sponsorship provides Metergy with access to large-scale capital, infrastructure investment expertise and global reach.
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This listing is sourced directly from Metergysolutions's careers page and normalized into a canonical job model.