Forcepoint

Customer Success Manager

Flex - Austin

Sponsorship not specified$100k-$120kDetected 31 days ago

CybersecurityCRMIntellectual PropertyCustomer SuccessZero TrustCollaboration

About the role

The Customer Success Manager serves as the primary point of contact for assigned customers, combining commercial ownership with strategic customer success management.
This hybrid role is responsible for driving retention, adoption, and growth across the existing customer base by ensuring successful business outcomes and long-term customer value realization.
The Customer Success Manager acts as a trusted advisor, aligning Forcepoint's cybersecurity solutions - including Data Loss Prevention (DLP), CASB, and related data protection technologies - with each customer's evolving security and governance priorities.

Develop a deep understanding of the customer's security posture, goals, and operational challenges to guide them toward maximum product value.
Collaborate cross-functionally with Support, Product Management, and Professional Services to accelerate issue resolution and feature adoption.
Own the renewal cycle for assigned accounts, ensuring timely renewals and minimizing churn risk.
Maintain high customer satisfaction and referenceability by acting as an advocate within Forcepoint for customer needs.
Forcepoint is focused on building an inclusive and diverse workplace - so if there is something slightly different about your previous experience, but it otherwise aligns and you're excited about this role, we encourage you to apply.

Manage a quota tied to annual recurring revenue (ARR), including upsell of add-on products and professional services.
The salary range and variable compensation for this role is 100,000.00 - 120,000.00 and represents the low and high end of compensation for this position.

Drive proactive engagement, including success planning, roadmap discussions, quarterly business reviews (QBRs), and ongoing account health monitoring.
Partner with Sales and Channel teams to ensure seamless handoffs, renewal strategy alignment, and account coverage.
Monitor account health signals (usage metrics, support cases, sentiment) and lead mitigation plans for at-risk customers.
Leverage CRM, Success Plans, and account health dashboards to maintain accurate data and document customer interactions.
Other rewards may include bonuses, paid time off policy, and many region-specific benefits

Serve as the primary post-sale contact for assigned customers, ensuring a unified experience across renewals, adoption, and success initiatives.

Forcepoint is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities.

and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally

This listing is sourced directly from Forcepoint's careers page and normalized into a canonical job model.