Luminant

Sr. Analyst, Technology Services

Irving, Texas · Senior

Sponsorship not specifiedDetected 7 days ago

TypeScriptAWSAgileCustomer SuccessCommunicationPublic SpeakingOrganizational Skills

About the role

They will play a pivotal role in identifying and implementing process, tool, and measurement opportunities to improve the team's service, as well as training technology and business users on how to engage to improve the user experience.

The Sr Analyst will be responsible for identifying and driving documentation and process improvements, maintaining and configuring applications, and/or performing support activities for Technology Services.
The role is expected to develop relationships with business and technology users to learn the business processes the applications support.
Identify, evaluate, and implement automation and continuous improvement initiatives in support of ITIL-aligned processes.
Partner with business users, process owners, architecture and development teams to ensure effective application use.
Successfully deliver cross-team initiatives related to the applications and processes supported by the team.
Drive positive working relationships with technology teams, business teams, and vendors in order to promote alignment between functions.
Design and create metrics for improved measurement and reporting.
Understand and apply Vistra value drivers to identify and deliver innovative value creation ideas.

Experience gained through college degree programs and/or certification in Technology, Business or related field.
Ability to learn quickly, be self motivated to improve knowledge and tackle new challenges
Exceptional organizational skills, communication skills, and attention to detail required
Must be comfortable sharing ideas and finding innovative ways to resolve challenges
Agile delivery proficiency

Key Accountabilities
Coordinate daily operational activities and measure process quality and compliance.
Employ statistical methods to analyze and configure applications to improve the customer experience, provide practical solutions to problems, and add business value.
Train the TS and end user community to increase adoption and communication of TS processes.
Apply understanding of financial principles to team initiatives.
Provide domain guidance to less experienced team members.

Exceeding Customer Expectations, Great People, Teamwork, Competitive Spirit and Effective Communication.
If this describes you, then apply today!
If you currently work for Vistra or its subsidiaries, please apply via the internal career site.
If you are an individual with a disability and need assistance submitting an application or would like to request an accommodation, please email us at assistance@vistraenergy.com to make a request.
It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, military service, protected veteran status, or any other consideration protected by federal, state or local laws.

This listing is sourced directly from Luminant's careers page and normalized into a canonical job model.