Mission Australia
Case Manager
Pilbara Region, WA · Full-time
Sponsorship not specifiedDetected 9 days ago
StatisticsCommunicationCollaboration
About the role
- United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country.
- Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.
- We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.
Responsibilities
- Together we're building hope and possibility for all.
- Through compassionate, trauma informed and culturally responsive practice, you will provide practical support, advocacy and tailored case management that empowers clients to achieve their goals and increase their safety.
- Working alongside experienced colleagues and community partners, you will help connect clients with the services, resources and opportunities they need to heal, grow and thrive.
- Provide trauma‑informed, culturally safe, non‑clinical psychosocial support to children and young people aged 12-25 years who are experiencing or have been exposed to family and domestic violence.
- Deliver end‑to‑end case management, including intake, assessment of suitability, development of holistic and strength‑based case plans, and regular review of progress against goals.
- Develop, implement and regularly review individualised case management and safety plans in collaboration with clients and their families.
- Provide advocacy and practical assistance, including support with forms and applications (e.g. housing, Centrelink, Medicare), and referral to appropriate internal and external services.
- Maintain accurate, timely and confidential client records, including case notes, data entry, reports, statistics, safety plans and case management documentation, in line with organisational and legislative requirements.
- A minimum of one year's experience in family and domestic violence, youth work or community‑based case management, with demonstrated ability to support people with complex needs.
Requirements
- Maintain an active caseload of approximately 15-20 clients, providing one‑to‑one support for up to 12 months or longer where required.
- Strong understanding of trauma‑informed care, child and adolescent development, and child and youth safe practices, with the ability to apply these in practice.
- Demonstrated knowledge of Aboriginal cultures, communities and protocols, with the ability to work respectfully and effectively with Aboriginal young people and families
- Well‑developed communication, interpersonal and engagement skills, with the ability to adapt communication to suit diverse audiences, including CALD communities.
- Proven ability to work both autonomously and collaboratively within a multidisciplinary team, demonstrating resilience, initiative, sound judgement and confidence in navigating ambiguity and complexity.
- First Aid & CPR Certificate is required.
- Rewarding work - every day you know you're making a real difference
Compensation
- $81,903 + super + NFP salary packaging benefits
Benefits
- Conduct home visits, office‑based appointments and outreach in community‑based safe spaces, ensuring client safety and wellbeing at all times.
- A Cert IV or willingness to obtain in Social Work, Social Welfare, Youth Work, Community Services or a related discipline, or equivalent demonstrated experience; disability case management experience will be considered.
Company info
- When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive.
- Find out more about us and our purpose.
- Applications for this role are shortlisted as received and we are interviewing through the advertising period.
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This listing is sourced directly from Mission Australia's careers page and normalized into a canonical job model.