Citizens Financial Group

Fraud Customer Support Sr Specialist

Pittsburgh, PA, United States · Senior

Sponsorship not specifiedDetected 2 days ago

Customer SupportLeadershipCommunicationCritical ThinkingClaims Management

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odds of building a lasting career here

42Risky

Cap-exempt (no lottery)0

Sponsors this role100

Entry-level history0

PERM / green-card track0

Lottery odds40

Fits your clock70

Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card follow-through: 47%

Of 30 labor certifications old enough to have been used, 16 expired without the employer filing the next step. Median time from filing to decision: 496 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

Files H-1B transfers

25 transfer filings in the last year, covering 25 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

Our best colleagues have a customer-first mentality, and are a combination of friendly and tech-savvy, answering fraud inquiries by phone.
Primary responsibilities include - Handle routine customer fraud inquires in a fast-paced environment using critical thinking skills to figure out customer's incident triggered problems, and concerns.
How to prepare: Set aside 30 minutes for the self-guided tryout that includes exercises and a video interview question.

Nice to have

Handle routine customer fraud inquires in a fast-paced environment using critical thinking skills to figure out customer's incident triggered problems, and concerns.
Breaking down the information provided by the customer into manageable components, in a step-by-step approach, while demonstrating empathy and understanding.
Use active listening skills during customer interactions to apply analytical reasoning to examine in real time the customer's data.
Navigate multiple bank systems independently to understand issues and assess outcomes of different courses of action's relating to moving forward with the customer's fraud inquiries.
Experience leadership that's invested in allowing you to achieve performance goals and committed to your career development and growth.
High school degree or equivalent, required
General PC troubleshooting and navigation skills and proficiency in Microsoft Office.
Display effective telephone etiquette while actively listening and displaying empathy and understanding.

Company info

In this role, you'll play a crucial part in safeguarding our customers and ensuring a best-in-class customer service experience in one of our most critical departments at Citizens.

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This listing is sourced directly from Citizens Financial Group's careers page and normalized into a canonical job model.