Caredxinc

Director, Commercial Technology & CRM

Brisbane, CA · Director

Sponsorship not specifiedDetected 39 days ago

Data StructuresSalesforceCRMSalesProcess ImprovementPerformance ManagementPatient CareBioinformaticsLeadershipCommunicationLean Manufacturing

About the role

CareDx, Inc. is a leading precision medicine solutions company focused on the discovery, development, and commercialization of clinically differentiated, high-value healthcare solutions for transplant patients and caregivers.
CareDx offers products, testing services, and digital healthcare solutions along the pre- and post-transplant patient journey, and is the leading provider of genomics-based information for transplant patients.
The ideal candidate combines strategic leadership with deep technical expertise, is data-driven, highly fluent in latest commercial enablement technology options and a strong track record of cross-functional leadership.

Serve as business owner of Salesforce and project leader for a highly visible, cross-functional project to assess our current commercial enablement technology stack, design and build a fully integrated and scalable technology ecosystem that can best enable field sales, key customer team, customer/patient experience team and marketing.
Develop and own the multi‐year systems roadmap for Commercial Operations, with Salesforce as the central platform, ensuring alignment with commercial strategy and long‐term growth.
Design and implement a robust and scalable Master Data Management and data governance program to support current and future organization.
Drive the strategic direction of commercial systems by identifying opportunities to enhance scalability, usability, and business value.
Develop and execute strategies to optimize field facing systems to maximize sales force effectiveness.
Translate business requirements into robust technical specifications and system enhancements that drive measurable commercial impact.
Collaborate on and implement data governance standards and ensure data quality across commercial systems.
Partner with Marketing, Service, Finance, and IT to align system capabilities with business strategy and evolving market needs.
Develop tools and dashboards for real-time performance tracking and reporting.
Build and manage a high‐performing Sales Ops Systems team, including admins, analysts, and technical partners.

Bachelor's Degree required
12+ years of experience in Sales Operations, Commercial Systems, or related functions, with at least 5 years in leadership roles.
5+ years of experience supporting field teams.
Deep expertise in Salesforce platform strategy, architecture, and administration.
Experience in post-transplant diagnostics or related therapeutic areas (e.g., nephrology, rare disease, immunology, cardiology, pulmonology, hematology).
Strong understanding of transplant medicine, diagnostic workflows, and healthcare provider dynamics.
Proven ability to build and scale commercial systems that support complex product portfolios and field organizations.
Strong leadership, communication, and stakeholder‐management skills.
Demonstrated success driving cross‐functional initiatives and delivering measurable operational improvements.
Collaborative, proactive, and passionate about improving patient care through education.
Certification in Salesforce Administration, Lean Six Sigma, or similar.
Background in change management or process reengineering.
Entrepreneurial spirit

This listing is sourced directly from Caredxinc's careers page and normalized into a canonical job model.