Heidelberg

Heidelberg

Service Manager

Kennesaw, USA · Contract

Sponsorship not specified$125k-$135kDetected 26 days ago
Customer SupportLeadershipCommunicationProblem SolvingMentoringMicrosoft OfficeOSHA

About the role

  • This role oversees customer development, technician performance, service operations, and financial outcomes.
  • The ideal candidate is a strong communicator, an effective leader, and a strategic thinker who can balance customer needs with operational efficiency and business goals.

Responsibilities

  • Build and maintain strong customer relationships to support long‑term business growth.
  • Manage customer service disputes by facilitating fair, prompt, and solutions‑oriented outcomes.
  • Recruit, train, mentor, and develop service technicians to ensure high performance and continuous improvement.
  • Conduct regular performance evaluations and provide coaching to support skill development and accountability.
  • Manage service contracts, including renewals, compliance, and performance tracking.
  • Monitor and manage service department financial targets, including revenue, profitability, and cost control.
  • Implement operational improvements to enhance efficiency, productivity, and customer satisfaction.

Requirements

  • 3-5 years of job related experience
  • Proven experience in service management, field service operations, or a related leadership role.
  • Self-starter and able to take on difficult problems and work them through to resolution
  • A comfortable and confident speaker able to communicate effectively to a wide audience from all levels within and outside the organization
  • Able to manage multiple high-priority action items
  • Basic computer skills, Microsoft Office 365
  • Strong customer service and conflict resolution skills.
  • Demonstrated ability to lead, train, and develop technical teams.
  • Solid understanding of service operations, project execution, and contract management.
  • Financial acumen with experience meeting revenue and profitability targets.
  • Excellent communication, organizational, and problem solving abilities.
  • 60% travel to meet with Service technicians and customers

Skills

  • Our brand has been synonymous with quality and future viability for more than 170 years.
  • Service Manager - South
  • Marietta office
  • Heidelberg will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
  • Heidelberg examines workplace conditions to make sure they conform to applicable OSHA standards.

Compensation

  • $125,000 to $135,000.00
  • ADA: Heidelberg will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
  • OSHA: Heidelberg provides a workplace free from serious recognized hazards and complies with standards, rules and regulations issued under the OSH Act.
  • Heidelberg examines workplace conditions to make sure they conform to applicable OSHA standards.
  • Heidelberg ensures employees have and use safe tools and equipment; and properly maintain such equipment.

Equal opportunity

  • Heidelberg is committed to the principle of equal employment opportunity for all employees and applicants for employment, and to providing employees with a work environment free of discrimination and harassment.
  • Heidelberg will not tolerate discrimination or harassment based on any of these characteristics.
  • All employment decisions at Heidelberg are based on business needs, job requirements and individual qualifications, without regard to race, creed, color, religion or belief, national, social or ethnic origin, citizenship status, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, protected veteran, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
  • EEO/AA Statement: Heidelberg is committed to the principle of equal employment opportunity for all employees and applicants for employment, and to providing employees with a work environment free of discrimination and harassment.

Visa & Work Authorization

  • individual qualifications, without regard to race, creed, color, religion or belief, national, social or ethnic origin, citizenship status, sex (including pregnancy), age, physical, mental or sensory disability, HIV stat
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This listing is sourced directly from Heidelberg's careers page and normalized into a canonical job model.