Sparrow Company

Account Manager

US Remote

Sponsorship not specified$80k-$130kDetected 5 days ago

SQLSalesAccount ManagementCustomer Success

About the role

As an Account Manager at Sparrow, you'll have the opportunity to help execute our vision and ensure that we are engaging with current customers in the moments that matter most.
Focus on increasing product adoption, leading a positive customer experience, and driving growth through gross renewals and net retention improvements.
Identify growth and expansion opportunities within our existing customer base in order to achieve your revenue targets.

Responsibilities

Optimize customer lifecycle by driving programs and initiatives to improve engagement approaches based on customer segmentation.
Use raw customer data to identify ways to maintain a sensational customer experience.
Reduce churn and drive new business growth through greater advocacy, referenceability, and referrals.
You will own a revenue target (both expansion and upselling), generate referrals, and work cross-functionally alongside internal stakeholders to be the voice of the customer for product and service enhancements.
Highly effective communicator - able to build trust and rapport quickly, work well cross-functionally and drive effective customer / client meetings in a B2B market.
We help People teams with one of the hardest parts of their job, and we support employees at a time when they need it most.

Nice to have

5+ years experience within Renewal Management, Account Management, Customer Success, or Customer Experience, ideally within SaaS offerings.
Experience with high-touch strategic account management and a digital-first low-touch model.
Understands how and when to apply each.
Proven track record of achieving KPIs.
Data-driven approach to designing processes and approaching your work
Comfort with SQL is a plus.

Compensation

The annual base salary for this role is $80,000-$129,800 per year dependent on experience and location. In addition to base salary, this role is also eligible for a performance-based incentive.

Benefits

To learn more about the Sparrow team and its benefits, check out our careers page. https://trysparrow.com/careers

Company info

Sparrow is the first high-tech, high-touch employee leave management solution. Our mission is to make it simple for companies to provide their employees with all kinds of leave (i.e. family, medical, etc.).
Currently, the leave management process is painful and inefficient for everyone. Company leaders struggle to keep up with regulations and processes that change frequently, and the employees going on leave are overwhelmed by bureaucracy at an exceptionally important juncture in their career. Sparrow transforms this ordinarily tedious, error-prone, complex to remain compliant, and time-consuming process into a 30-minute end-to-end experience saving teams time (20 - 40 hours per leave) and money (up to $30K per leave).
Sparrow is headquartered in San Francisco but all employees work remotely across the country. Sparrow is a diverse, highly talented, and supportive team. Together, we are hardworking, collaborative, smart, and humble-after all, we're solving real problems.
Sparrow is the first high-tech, high-touch employee leave management solution.
Our mission is to make it simple for companies to provide their employees with all kinds of leave (i.e. family, medical, etc.).
Currently, the leave management process is painful and inefficient for everyone.
Company leaders struggle to keep up with regulations and processes that change frequently, and the employees going on leave are overwhelmed by bureaucracy at an exceptionally important juncture in their career.
Sparrow transforms this ordinarily tedious, error-prone, complex to remain compliant, and time-consuming process into a 30-minute end-to-end experience saving teams time (20 - 40 hours per leave) and money (up to $30K per leave).
Sparrow is headquartered in San Francisco but all employees work remotely across the country.
Sparrow is a diverse, highly talented, and supportive team.
Together, we are hardworking, collaborative, smart, and humble-after all, we're solving real problems.
Address escalated client issues with speed and urgency, orchestrating resources across the company as appropriate.
Experience in building strategic plans for engaging with customers to ensure we're driving connection through thoughtful touchpoints in the moments that matter.
We're driven by our mission, much like a nonprofit, but with the resources and scale of a fast-growing venture-backed company.

Equal opportunity

Sparrow is proud to be an equal opportunity employer.

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This listing is sourced directly from Sparrow Company's careers page and normalized into a canonical job model.