lrmb
Guest Relations Director (Hotel)
Miami Beach, Florida · Director
Sponsorship not specifiedDetected 20 days ago
Performance ManagementLeadershipCommunicationProblem SolvingOrganizational Skills
About the role
- We are seeking a Guest Relations Director who will take ownership of the entire guest journey across a portfolio of more than 90 luxury residences.
- This leader will set the tone for service excellence, ensuring that every guest interaction-from pre-arrival planning through departure-is thoughtful, personalized, and executed at the highest level.
Responsibilities
- Own the Guest Journey
- Lead the full lifecycle of the guest experience, from pre-arrival preparation to post-stay follow-up.
- Implement and oversee pre-arrival intelligence strategies to anticipate guest preferences, special occasions, and lifestyle needs.
- Build a Luxury Service Culture
- Establish and maintain 7-star hospitality standards across all guest interactions.
- Lead by example in delivering warm, professional, and highly personalized hospitality.
- Lead Guest Relations Operations
- Drive Revenue Through Curated Guest Experiences
- Develop and implement upsell and concierge strategies that enhance the guest experience while generating incremental revenue.
- Maintain accurate guest profiles within the PMS to ensure personalized service delivery.
Company info
- a service culture that blends world-class hospitality with the exclusivity and personalization of private luxury living.
- If you are passionate about delivering extraordinary guest experiences and leading teams to exceed expectations, we invite you to join us in setting a new standard for residential hospitality.
This listing is sourced directly from lrmb's careers page and normalized into a canonical job model.