Campfireinteractive
Customer Success Manager
Ann Arbor, MI, United States
Sponsorship not specified$10k-$20kDetected 41 days ago
HubSpotSalesforceCRMSalesFinancial ModelingForecastingExcelSupply ChainCustomer SuccessCustomer SupportCommunicationCollaborationProblem Solving
About the role
- Founded in 2000, Campfire Interactive is a leader in cloud-based solutions for opportunity management, sales forecasting, quote lifecycle management, and program/project management. With over 12,000 users globally, our software empowers automotive suppliers to optimize portfolios, manage profitability, and make confident, data-driven decisions.
- Campfire's core values: Can-Do Attitude, Customer Commitment, Teamwork, Results-Oriented, and Agent of Change
Responsibilities
- Lead customer support activities for cost estimation, quoting, pricing, and change management modules
- Gather and document customer requirements for business processes including cost/price analysis, supply chain management, sales and material forecasting, and production capacity
- Develop customer success processes that drive efficient, standardized outcomes across a growing customer base
- Collaborate with Product, Sales, and Support teams to relay customer feedback and inform the Campfire solution roadmap
- Maintain accurate documentation of customer requirements, interactions, and action items in the CRM
- Manage multiple customer projects concurrently, meeting deadlines while delivering high-quality outcomes
- Support customers through the full lifecycle - from pilot to active production - ensuring smooth transitions
- Proven ability to build and maintain long-lasting, healthy relationships with enterprise customers
Skills
- Ability to understand and work within complex automotive cost models
- Proficiency with Microsoft Excel and/or other financial modeling tools for cost and price analysis
- Familiarity with CRM tools (e.g., Salesforce, HubSpot) preferred
- Automotive industry knowledge preferred
- Work Experience
- Experience in the computer software or SaaS industry highly desirable
- Experience with cost models in Microsoft Excel or similar software packages
- BA/BS degree in Finance, Business, Engineering, or a related discipline
Compensation
- $10k-$20k
Benefits
- Flexible schedule; occasional evening/weekend availability for urgent customer needs
- Develop customer relationships that promote retention, loyalty, and long-term account health
Company info
- Understand and debug complex automotive cost models in collaboration with customers
- Work with customers to ensure productive use of Campfire software and maximize ROI
Equal opportunity
- All your information will be kept confidential according to EEO guidelines.
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