Tech3pillars Technologies
Data Scientist Contact Center & IVR Analytics
Johnston, Rhode Island, USA · Contract
Sponsorship not specifiedDetected 71 days ago
PythonSQLAWSGCPAzureCloud PlatformsMachine LearningSparkData EngineeringData ScienceData VisualizationNLPStatisticsCisco
About the role
- Job Title: Data Scientist Contact Center & IVR Analytics Location: Johnston, RI Job Type: Contract / Full-Time Experience Required: 8+ Years Description: Required Skills Strong experience in Data Science, Machine Learning, and Statistical Modeling Hands-on experience with Contact Center technologies and IVR systems Experience with contact center platforms
- such as: Genesys NICE Five9 Cisco UCCE/UCCX Amazon Connect Avaya Experience with IVR configuration and call flow analysis Strong proficiency in: Python SQL R (preferred) Spark/PySpark Experience with data visualization tools: Power BI Tableau Looker Knowledge of NLP, speech analytics, and conversational AI Experience with cloud platforms: AWS Azure Google
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