Jbtm

Jbtm

Field Service Technician - Poultry Primary Processing

US - Gainesville, GA

Sponsorship not specified$25k-$35kDetected 22 days ago
Customer SupportCommunicationCollaboration

About the role

  • The Field Service Tech is the front-line field service representative and is responsible for fulfilling the customer's expectations during field service activities.
  • The FST is experienced in JBT Marel equipment (or equivalent) and works independently, solving technical and/or technological issues for a standard product process.
  • The FST may mentor junior FSTs and provide basic training.

Responsibilities

  • JBT Marel uses technology‑assisted tools, including artificial intelligence (AI), to support the review of applications.
  • At JBT Marel, what we do matters, we know that the contribution of our employees leads to the success of our business.
  • As we Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation.

Skills

  • Ability to execute agreed tasks & deadlines against performance criteria (KPI)
  • Result orientation, ability to follow through and respect deadlines
  • Customer face-to-face interaction skills and commercial service skills
  • Social perceptiveness
  • Technical competence in an engineering discipline
  • Computer literate
  • Good grammar and communication skills
  • Degree in Mechanical, Electrical and/or Software engineering or similar knowledge level
  • Technical college degree preferred
  • Recognized product training on food processing equipment preferred.
  • Strong communicator with analytical skill and the ability to work under pressure
  • Excellent English skills, both written and verbal

Compensation

  • The estimated hourly pay range for this role is $25.00 - $35.00 CAD an hour.

Benefits

  • JBT Marel offers benefits on day 1 of your employment.
  • Including: Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan.
  • Commitment to Diversity: Diversity, Equity, Inclusion, and Belonging is a fundamental value to JBT Marel and critical to our future success.
  • At JBT Marel, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training.

Company info

  • Secure a meeting with the customer upon arrival onsite and receive briefing from the customer
  • Prepare and execute the work as agreed with the customer
  • Manage the customer experience
  • Identify sales and service opportunities
  • Identify/update/validate information of the Installed Base
  • Process hours and expenses
  • Technical reporting
  • Keep stakeholders informed and updated
  • Inform the Customer Support about arrival time if outside of expected window
  • Confirm reception of a work order to the resource planner
  • Update Customer Support and customer on progress of the work
  • Debrief customer on work done and performance of the machine
  • Report on quality issues and non-conformity (NCR)
  • Other duties assigned as required by the business

Equal opportunity

  • Employment: (only for US posted roles)
  • JBT Marel provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT Marel, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit and business needs at the time. JBT Marel will reasonably accommodate applicants who need adjustments to participate in the application or interview process. If you require assistance or accommodation during the application process, please contact JBT Marel at 844-286-4524.
  • LI-Remote
  • JBT Marel provides equal employment opportunity to all employees and qualified applicants for employment.

Visa & Work Authorization

  • e of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws
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This listing is sourced directly from Jbtm's careers page and normalized into a canonical job model.