Fiserv

French Bilingual Client Service Specialist

Mississauga - Skymark, Canada

No sponsorship$48k-$60kDetected 5 days ago

SalesforceCRMExcelCustomer SupportZendeskCommunicationCollaborationMicrosoft Office

About the role

Calling all innovators - find your future at Fiserv.
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world.
We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely.

Document all interactions in the CRM system accurately and in real time.
Stay informed about company products, services, and policies to provide knowledgeable support.
Collaborate with team members and other departments to ensure seamless service delivery.
No-cost, confidential support through the Employee Assistance Program (EAP) for you and household members
Eight Employee Resource Groups to build connection and inclusion

1+ years of experience in client support, customer service operations, or contact center environments.
1+ years of experience using CRM or case management platforms such as Salesforce Service Cloud, Zendesk, or similar systems.
1+ years of experience in troubleshooting account, billing, and service issues in a transactional or regulated environment.
1+ years of experience in documenting cases, service requests, and client communications in real time.
1+ years of experience in using Microsoft Office applications, including Excel, Outlook, and Word.
1+ years of experience in working with service level metrics, queue management tools, or workforce systems.
Experience supporting financial services, payments, banking, or fintech products.
Experience with knowledge base platforms and structured case resolution workflows.
Experience handling escalated service issues that require coordination across operations and technology teams.

Fuel Your Life wellness program with activities and rewards to support total well-being
Paid statutory holidays, Recharge & Refuel vacation (years-of-service tiers), and a Paid Sick Time program
RRSP with 100% company match up to 5%, a Non-Registered Savings Plan (NREG), and an Employee Stock Purchase Plan (ESPP)
Comprehensive extended health care and vision benefits, plus dental coverage
Company-paid Basic Life and AD&D, with optional life and AD&D coverage available
Company-paid Short-Term Disability and Long-Term Disability income protection
Emergency medical coverage for out-of-province/out-of-country travel via extended health benefits
Post-secondary education in business, administration, or a related field.

Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
If you want to make an impact on a global scale, come make a difference at Fiserv.

Fiserv is proud to be an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
Our commitment to Diversity and Inclusion:

Applicants must be legally authorized to work in Canada to be considered for this position.
The company is not offering visa or work permit support.
Only candidates who are Canadian citizens, permanent residents or who hold a valid open work permit will be considered for this role.

This listing is sourced directly from Fiserv's careers page and normalized into a canonical job model.