Zillow Group
Senior Investor Suspense Analyst
Remote-USA · Senior
Sponsorship not specified$33k-$52kDetected 67 days ago
Pipeline ManagementExcelCustomer SupportResearchLeadershipCommunicationProblem SolvingMicrosoft OfficeUnderwriting
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odds of building a lasting career here
42Risky
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Green-card filing pattern in this occupation
Context, not a finding about this posting: of this employer's 26 green-card filings in this occupation, 100% were for a worker who already held the job.
Green-card follow-through: 100%
Of 21 labor certifications old enough to have been used, 0 expired without the employer filing the next step. Median time from filing to decision: 510 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.
Files H-1B transfers
9 transfer filings in the last year, covering 9 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- In this role, you will play a visible part in improving processes, supporting complex research and validation, and helping strengthen a critical function within Zillow Home Loans.
- Research root causes, review documentation, and determine the most effective path to resolution for challenging file-level issues
- Recalculate income, interpret automated underwriting findings, and assess mortgage documentation to resolve issues preventing investor purchase
Responsibilities
- As a Senior Investor Suspense Analyst, you will take ownership of the team's most complex post-closing suspense scenarios and help drive loans to investor purchase.
- Own and manage a pipeline of complex investor suspense files, including escalations, non-routine conditions, and time-sensitive post-closing issues
Requirements
- 5+ years of relevant mortgage operations experience, with meaningful depth across processing, funding, closing, post-closing, investor suspense, underwriting, or related backend mortgage functions
- Strong knowledge of underwriting concepts, income calculation, automated underwriting findings, mortgage documentation review, and post-closing file analysis
- Experience diagnosing and resolving complex mortgage issues through independent research, sound judgment, and thoughtful decision-making
- Ability to assess investor conditions, determine whether requirements have been satisfied, and identify the best path to resolution
- Comfort working across multiple systems, tools, and workflows, including Outlook, Word, Excel, Google Workspace equivalents, and mortgage-specific platforms
- We encourage you to apply if you have transferable skills or related experiences
Nice to have
- Prior underwriting experience.
- Direct investor suspense experience and strong post-closing exposure.
- Experience working with loan delivery, investor purchase conditions, or post-closing escalations
- Familiarity with Airtable or similar workflow and pipeline management tools.
- Experience in a fast-growth or process-light environment where flexibility and initiative are important.
- Zillow is honored to be recognized among the best workplaces in the country.
- Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees.
- Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.
Skills
- Strong problem-solving skills, file judgment, and comfort operating in ambiguous, high-pressure situations
Compensation
- In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $32.60 - $52.00 hourly.
- The base pay range is specific to these locations and may not be applicable to other locations.
Benefits
- In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location.
Company info
- At Zillow Home Loans, we are building a smoother, more reliable mortgage experience from origination through post-closing.
- The Investor Suspense team plays an important role in that work by resolving post-closing issues that can delay loan purchase and impact the customer and investor experience.
- As a Senior Investor Suspense Analyst, you will join a growing team that partners across mortgage operations to solve complex file issues, improve consistency, and help shape an evolving function.
Visa & Work Authorization
- al employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status
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This listing is sourced directly from Zillow Group's careers page and normalized into a canonical job model.