A&K Travel Group

Director, Trade Reservations & Guest Services

USA - FL - Aventura · Director · Full-time

Sponsorship not specifiedDetected 27 days ago

SalesExcelPerformance ManagementCustomer SupportLeadershipCollaborationProblem SolvingMentoringMicrosoft Office

About the role

As Director of Trade Reservations, you will be second in charge of overseeing the entire trade call center operation and ancillary services for the USA with the potential scope of overseeing Global trade call centers.
Set performance goals and conduct regular reviews.
Works closely with Heads of Trade Sales and Consumer Sales to ensure cross functional collaboration is maintained a key importance within our organization for excellence.

Lead, mentor, and develop a high-performing reservations team.
Support and manage sales activities in accordance with board provided targets and expectations.
Responsible for recruiting, hiring and training including but not limited to reservation consultants, resolutions desk, reservations admin,, and other support related roles.
Collaborate with the sales team to support strategic agency relationships.
Develop and implement operational procedures that increase efficiency, reduce errors, and improve the advisor booking experience.

Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint programs.
Must be highly detailed-oriented with strong organizational and follow-up skills.
Advanced analytical and problem-solving skills with the ability to interpret complex data sets, identify business trends, and make data-driven recommendations.
Strong understanding of contact center best practices, workforce planning methodologies, quality assurance programs, and customer experience management
Travel may be required.
Strong leadership presence with proven ability to recruit, develop, motivate, and retain high-performing teams in a fast-paced contact center environment.

We are looking for someone to lead and manage the reservations team, ensuring seamless operations, exceptional customer service, and strategic growth in trade reservations.

This listing is sourced directly from A&K Travel Group's careers page and normalized into a canonical job model.