Hitachi
Field Customer Support Engineer, Federal
Remote - Illinois, United States · Contract
No sponsorship$100k-$143kDetected 7 hours ago
ExpressLinuxCybersecurityCustomer SupportTCP/IPCiscoCommunicationCollaborationProblem SolvingCritical ThinkingTime ManagementAdaptability
> stay_score
odds of building a lasting career here
33Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds (Level III)83
Fits your clock70
No strong sponsorship signal in the public record yet. In the full product we resolve the exact legal entity and show its filing history with a confidence score — treat as unverified until then.
Lottery odds assume a STEM candidate.
Personalize to your clock →> community_outcomes
No reports yet — be the first to help the next applicant.
About the role
- This position serves as a trusted technical resource responsible for maintaining mission-critical infrastructure and delivering exceptional customer service while supporting complex enterprise storage, compute, and networking environments.
Responsibilities
- Customer Support & Field Services
- Perform installation, configuration, upgrades, preventive maintenance, and hardware replacements.
- Maintain detailed service documentation utilizing corporate case management systems.
- Perform scheduled preventive maintenance according to manufacturer recommendations.
- Support storage, compute, and networking infrastructure in production environments.
- Collaborate with technical support engineers to resolve escalated customer issues.
Requirements
- U.S. Citizenship required
- Associate's degree in information technology, Engineering, Computer Science, or related field, or equivalent work experience
- Experience supporting enterprise IT infrastructure
- Ability to travel throughout the Chicago metropolitan area to customer sites
- Ability to participate in an on-call rotation, including evenings, weekends, and holidays as required
- Ability to lift up to 50 pounds and work in data center environments
- Experience supporting one or more of the following:
- 3-7+ years of field engineering, customer support, or technical services experience
- Strong troubleshooting and diagnostic skills
- Excellent customer service and communication skills
- Valid driver's license and reliable transportation
- Enterprise Block Storage
- NAS/File Storage
- SAN Technologies
Nice to have
- Government security clearance is a plus
- Preferred Technical Experience
Compensation
- Expected Hiring Range: $100,000-$143,000 annual compensation
- Hitachi Federal is committed to providing equitable, competitive, and market-based compensation.
- The expected hiring range listed above represents the anticipated salary range for a qualified candidate at the time of posting and has been established in good faith based on the requirements of the position.
- Final compensation will be determined based on a variety of job-related factors, including, but not limited to:
- This position may also be eligible to participate in Hitachi Federal's annual incentive (bonus) program, where applicable, in accordance with company policies and plan provisions.
Benefits
- Hitachi Federal offers a comprehensive and competitive benefits package designed to support the health, well-being, and financial security of our employees and their families.
- Benefits may include:
- Medical, Dental, and Vision Insurance
- Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
- 401(k) Retirement Savings Plan with Company Match
- Company-Paid Life and Disability Insurance
- Flexible Paid Time Off and Company Holidays
- Employee Stock Purchase Plan (ESPP)
- Wellness and Employee Recognition Programs
- Benefit eligibility and program offerings are subject to the terms and conditions of the applicable plans and company policies.
Company info
- Great careers start with growth and innovation and here at HV Federal, our mission is to deliver insights that power smarter businesses and inspire social innovation solutions for a healthier, safer future.
- The key to our innovation is our people -- our culture values respect, diversity, and collaboration.
- Join our Hitachi family and together, let's lead the way to extraordinary!
- Fostering innovation through diverse perspectives
- Hitachi is a global company operating across a wide range of industries and regions.
- One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.
- We are committed to building an inclusive culture based on mutual respect and merit-based systems.
- We believe that when people feel valued, heard, and safe to express themselves, they do their best work.
- We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing.
- We're also champions of life balance and offer flexible arrangements that work for you (role and location dependent).
- We're always looking for new ways of working that bring out our best, which leads to unexpected ideas.
- So here, you'll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.
- How we look after you
- We're proud to say we're an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic.
Equal opportunity
- Hitachi Federal is an Equal Opportunity Employer.
- We are committed to creating an inclusive workplace and making employment decisions based on qualifications, merit, business needs, and applicable laws.
- We consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
Visa & Work Authorization
- Candidate must be local to Chicago and must be a US citizen*
Apply directly at Hitachi →Create a free account for alerts like thisView Hitachi immigration profile
This listing is sourced directly from Hitachi's careers page and normalized into a canonical job model.