Clinically AI

Customer Success Manager (AI Adoption & Customer Outcomes)

San Diego, CA · Full-time

Sponsorship not specified$95k-$135kDetected 39 days ago

Stakeholder ManagementAccount ManagementAuditingCustomer SuccessCommunicationPublic SpeakingAdaptability

About the role

We operate at the intersection of healthcare operations, clinical workflows, artificial intelligence, and real-world adoption, where success depends on trust, sustained usage, measurable outcomes, and deep workflow integration.
This is a strategic, customer-facing role that sits at the intersection of customer success, workflow adoption, implementation execution, AI enablement, and revenue growth.
If you're the right person for this role, you think in terms of workflows, systems, and measurable outcomes rather than accounts or activity alone.

Experience working cross-functionally with Sales, Product, Implementation, Support and Engineering teams

We offer competitive compensation, equity participation, healthcare coverage, and flexible time off.

Workflow-Centered Thinking You understand how healthcare organizations operate in real clinical and administrative environments and how AI must integrate into those workflows to create lasting value.
Systems Thinking You understand how implementation, adoption, utilization, customer health, retention, and expansion connect into a unified customer lifecycle.
4+ years of experience in Customer Success, Account Management, Implementation, Consulting, or similar customer-facing roles within SaaS, healthcare technology, or workflow software environments
Healthcare technology, clinical operations, compliance, or behavioral health experience

Customer Advocacy You naturally champion customer needs internally while balancing business objectives and ensuring customers receive exceptional outcomes.

This listing is sourced directly from Clinically AI's careers page and normalized into a canonical job model.