Swap Commerce
Carrier Manager - Americas
Austin, Texas
Sponsorship not specifiedDetected 84 days ago
Account ManagementNegotiationLogisticsPerformance ManagementLeadershipDemand Planning
About the role
- About Swap Swap is the infrastructure behind modern agentic commerce.
- Built for brands that want to sell anything - anywhere, Swap centralises global operations, powers intelligent workflows, and unlocks margin-protecting decisions with real-time data and capability.
Responsibilities
- Own strategic and operational carrier relationships across the Americas portfolio
- Lead negotiations on rates, surcharges, service commitments, and contract terms
- Lead major carrier escalations and drive corrective action
- Support Sales and Account Management on complex merchant opportunities
- This role is intended to remove carrier firefighting from the VP layer and create real commercial ownership of carrier performance across the Americas.
Requirements
- The only AI-native platform connecting backend operations with a forward-thinking storefront experience.
- Our products span cross-border, tax, returns, demand planning, and our next-generation agentic storefront, giving merchants full transparency and the ability to act with confidence.
- Experience with FedEx, UPS, DHL, or comparable carrier and ecommerce infrastructure businesses
Skills
- Creating a culture of equality isn't just the right thing to do; it's also the smart thing.
Benefits
- Build disciplined internal reporting on carrier health and risk
Company info
- We are committed to building a team with a variety of backgrounds, skills, and views.
- The more inclusive we are, the better our work will be.
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This listing is sourced directly from Swap Commerce's careers page and normalized into a canonical job model.