Linksolutionsinc
Service Desk Support Specialist (Intermediate/Senior)
Orlando, FL, United States · Senior · Contract
No sponsorshipDetected 6 days ago
iOSComplianceProject ManagementAccount ManagementProcess ImprovementCustomer SupportCollaborationMentoringMicrosoft OfficeMicrosoft TeamsSharePointCompTIA
About the role
- If you're looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions.
- The ideal candidate will possess strong technical troubleshooting skills, exceptional customer service abilities, and experience supporting Microsoft enterprise technologies within a secure environment.
Responsibilities
- Provide Tier II service desk support to users through email, Microsoft Teams, telephone, and walk-in support channels.
- Work with the Project Manager and technical teams to develop and implement solutions that improve team performance and service delivery.
- Receive, create, document, prioritize, and track service requests, trouble tickets, and work orders through resolution.
- Verify and maintain accurate customer and technical information within ticketing systems.
- Ensure all support requests received through approved channels are properly documented, assigned, tracked, and resolved.
- Support user account management activities, including Active Directory account administration and access requests.
- Troubleshoot and support enterprise technologies including Windows 10 and Windows 11, Microsoft Office 365, Microsoft Teams, OneDrive, SharePoint, Microsoft Active Directory, Trellix HBSS, Trellix HIPS, iOS devices, and related applications.
- Install, configure, deploy, relocate, and support desktop and laptop computers, peripherals, and mobile devices.
- Perform data backup and restoration activities associated with workstation deployments, refreshes, and relocations.
- Develop and deliver technical training and knowledge-sharing sessions that enhance team capabilities and improve service quality.
Requirements
- Four (4+) years of experience supporting enterprise IT environments, preferably within a Help Desk or Service Desk environment.
- Baseline certification required within six (6) months of hire if not already obtained.
- Eight (8+) years of experience supporting enterprise IT environments, preferably within a Help Desk or Service Desk environment.
- Experience mentoring junior technicians and supporting service delivery improvement initiatives.
- Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.
- Bachelor's degree in Computer Science, Information Technology, IT Service Management, or a related technical discipline.
- Active DoW Secret Clearance required
- DoD 8570/8140 IAT Level II certification or higher is required
- Experience with knowledge management initiatives, process improvement, and technical documentation development.
Skills
- Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud, and Mobility services.
Benefits
- Experience leading small teams and fostering a culture of collaboration, continuous learning, and operational excellence.
- Provide technical support, troubleshooting, diagnostics, and user education for hardware, software, network, and account-related issues.
Company info
- Experience supporting mission-critical systems and high-profile or VIP customers.
Visa & Work Authorization
- Citizen only
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This listing is sourced directly from Linksolutionsinc's careers page and normalized into a canonical job model.