Zip
Senior Customer Success Manager - Technical Account Management
New York City · Senior
Sponsorship not specified$160k-$190kDetected 13 days ago
SnowflakeDatabricksAgentic AICanvaProject ManagementJiraAccount ManagementValuationVendor ManagementProcurementERPHRISCustomer SuccessProblem SolvingAccounts PayableNetSuite
About the role
- As a Senior CSM, you'll be able to work directly with engineering and product while also working with a variety of stakeholders as customers.
- As every business can benefit from our platform, you'll also get exposure to different types of companies and industries.
- Train and empower customers to be product specialists to become increasingly self-sufficient for their organization.
Responsibilities
- You will manage a portfolio of clients across all types of clients and be responsible for driving customer success.
- Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams.
- Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty.
- Partner with the renewals team to achieve target NRR.
- Continuously improve Customer Success assets and processes. We're an early-stage company, we want people who are excited to build and motivated to up-level the status quo!
- 🚠 Team building events
- We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong.
Requirements
- 8+ years of relevant work experience working in customer-facing customer success, account management or strategic consulting organization.
- Business process-oriented and ability to think about workflow efficiency (e.g. diagrams, conditionally based logic, etc.).
- Experience with SaaS workflow management tools (low code / no code configuration).
- Experience working in a top tier consulting firm or have an MBA.
- 8+ years of relevant work experience working in customer-facing customer success, account management or strategic consulting organization. B2B SaaS experience in a high-paced environment is a benefit.
- Procurement experience (procurement, sourcing, or vendor management background) and familiarity with procurement technologies such as ERP (Netsuite, Coupa, etc.), HRIS (Workday etc.), CLM, GRC, JIRA, ServiceNow workflow management tools.
- Excellent interpersonal skills and ability to establish quick rapport and trust with customers.
- Strong project management skills to manage a dynamic customer portfolio.
- Creative problem solver while being attentive to details.
- Proactive team player that is able to identify process gaps and willing to jump in and help wherever needed (company, team, self mentality).
- Payments software experience (invoicing, PO creation) and background working with CFOs, Controller, Accounts Payable / Accounts Receivable roles.
- The salary range for this role is $160,000 - $190,000 OTE. The salary for this position is determined based on a variety of job-related factors that may include location, relevant experience, education, or particular skills and expertise.
- At Zip, we're committed to providing our employees with everything they need to do their best work.
Compensation
- The salary range for this role is $160,000 - $190,000 OTE.
Benefits
- 📈 Start-up equity
- 🦷 Full health, vision & dental coverage
- 🌴 Flexible PTO
- 💻 Apple equipment plus home office budget
Company info
- Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on Zip's platform and procurement best practices.
- Partner closely with product and engineering to translate business needs and requirements into new solutions for customers, while skillfully managing customer expectations.
- We're looking for a Senior Customer Success Manager (equivalent to a Technical Account Manager) to manage our rapidly growing customer base across all industries and customer segments.
- You will advise customers on how to transform the way they manage B2B purchasing across their business, creating immediate value and efficiency for employees.
- Help our largest customers drive procurement success on the Zip platform.
- Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis.
- We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world.
This listing is sourced directly from Zip's careers page and normalized into a canonical job model.