Social Influence LLC
Customer Service Representative
Kentwood, MI
Sponsorship not specifiedDetected 134 days ago
Graphic DesignSalesExcelERPCustomer SupportCommunicationProblem SolvingAdaptabilityOrganizational SkillsMicrosoft Office
About the role
- This role requires excellent communication, strong organizational skills, and a good understanding of manufacturing workflows.
Responsibilities
- Works directly and supports assigned Outside Sales Representative
- Enter and manage customer orders using ERP order management systems
- Coordinates and assists Graphic Design department with customer artwork and artwork
- Checks and maintains customer inventory in the database as well as in the warehouse.
- Provide accurate pricing, lead times, and product information.
Skills
- High school diploma or equivalent required, associate or bachelors degree preferred.
- Ability to work in an open office environment.
- Ability to work in a fast-paced environment with shifting priorities / adaptable/ ability to
- work under pressure
- ERP system experience preferred - willing to be certified.
- Attention to detail and well organized
- Familiarity with printing process, materials, or label production a plus.
- Decision making capability and able to work independently with minimal supervision
- after training.
- Able to multitask and work on multiple projects
- Problem solving and analytical skills
- Ability to solve practical problems and deal with a variety of concrete variables in
Compensation
- $18-$20 Equipment: ERP system experience preferred - willing to be certified.
- Job Description
- Customer Service Rep/Outside Sales Support
- We are seeking a detailed orientated and customer- focused Customer Service Rep/Outside
- Sales Support to join our team.
- The CSR will support the Outside Sales Representatives and is responsible for order entry and primary day-to-day customer communication.
Company info
- We are seeking a detailed orientated and customer- focused Customer Service Rep/Outside
- They are also responsible for accurately and promptly entering orders so our production team can create a quality product matching the customers specifications.
- Proactively communicate with customers about order status, delays, or issues.
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This listing is sourced directly from Social Influence LLC's careers page and normalized into a canonical job model.