WTW
Benefit Customer Service Representative - Seasonal Colleague - Non Bilingual (Minneapolis)
Minneapolis, MN, United States · Full-time
Sponsorship not specified$32k-$40kDetected 12 days ago
ComplianceCustomer SupportHIPAACommunicationProblem SolvingMicrosoft Office
About the role
- As a Seasonal Benefit Customer Service Representative, you will have the rewarding opportunity to help our client plan participants through the enrollment process and when making updates to their health care and/or pension plans.
- We allow you the freedom to take the time necessary to provide the highest level of service on each contact.
- You will spend your day on the phone, with opportunities to assist with chat and message center as you gain additional experience.
Responsibilities
- Quickly build rapport and respond to plan participants in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email and instant message
- Read and understand client's plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and also to anticipate the future needs of the member
- Maintain and document complete and accurate call and case notes in a professional manner
- Communicate and collaborate with colleagues, supervisors and other staff in a respectful manner
- Perform other duties as assigned
Requirements
- Must be comfortable working in a virtual environment to include on-line training and interaction with Managers/Supervisors via chat
- High School degree required
Nice to have
- The following are a plus
- Associate or Bachelor's degree nice to have
Compensation
- $32k-$40k
Benefits
- Safeguard confidential information (e.g., medical, health, financial, personal, etc.) with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
- Skillfully translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon.
- Working knowledge of health and welfare and/or defined benefit pension plans
Company info
- You will spend the majority of your time assisting customers
This listing is sourced directly from WTW's careers page and normalized into a canonical job model.