Lithia & Driveway
Automotive Service Manager
Mercedes Benz of Paramus, Paramus, NJ 07652
Sponsorship not specified$200k-$280kDetected 22 hours ago
ForecastingLeadership
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odds of building a lasting career here
37Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70
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About the role
- As one of the largest automotive retailers in North America, we're focused on growing leaders who want to make an impact - both in their store and across the company.
- This role is a key driver of performance, culture, and customer experience.
Responsibilities
- Lead and develop a team of service advisors, technicians, dispatchers, warranty administrators, and support personnel.
- Manage departmental profitability, expenses, labor gross profit, and operational KPIs.
- Develop and execute strategies to grow customer-pay, maintenance, and repair revenue.
- Prepare and manage departmental budgets and forecasting activities.
- Partner with dealership leadership to achieve fixed operations and overall business objectives.
- The Service Manager is responsible for leading all aspects of the service department to deliver an exceptional Mercedes-Benz ownership experience while driving operational performance, profitability, and employee development.
- Reporting to the Assistant General Manager, the Service Manager will oversee service advisors, technicians, warranty administration, and support staff to ensure customer satisfaction, productivity, quality repairs, and compliance with Mercedes-Benz standards.
- Collaborate with Sales and Finance teams to support vehicle delivery and retention initiatives.
- We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars.
- We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.
Requirements
- The ability to influence store success and shape your team
- Monitor technician proficiency, labor utilization, workflow, and shop capacity.
- Monitor effective labor rate, technician productivity, efficiency, proficiency, and parts-to-labor sales.
- Strong understanding of dealership financial statements and fixed operations performance metrics.
- Experience with dealership management systems (DMS) and service department technology.
- High School graduate or equivalent, 18 years or older required.
Skills
- Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location.
Compensation
- Competitive pay
- $200,000 - $280,000/ per year; This is a performance driven position, eligible for shot and long term incentives as parts of total compensation, which includes: a base/draw/hourly offset and the opportunity to earn bonus and commission.
- Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.
Benefits
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Wellness Programs
- We offer a comprehensive benefits package designed to support you and your family, including:
- Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.
- We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).
Company info
- At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.
- High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
- At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers.
- We are a drug-free workplace.
- We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
- At Lithia & Driveway (NYSE:
- LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers.
Visa & Work Authorization
- l employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status)
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This listing is sourced directly from Lithia & Driveway's careers page and normalized into a canonical job model.