Midland States Bank

Universal Banker - Bilingual

Joliet, IL, USA · Senior

Sponsorship not specifiedDetected 62 days ago

Outbound SalesCustomer SupportCommunicationCollaborationMentoringAdaptability

About the role

The Universal Banker Trainee - Bilingual position is responsible for providing exceptional customer service to our diverse clientele.
Employees in this position will display effective communication skills and exhibit a good knowledge of the products and services offered.
Also responsible for offering referral opportunities that will result in outcomes that define excellent customer service.

Able to identify correct product types through needs-based questioning allowing them to build and deepen customer relationships to include determining needs and referring business partners.
Develop sales and product knowledge allowing them to achieve personal and team goals as set. Track and monitor those sales and opportunities in the customer information software.
Demonstrates and models Midland States Bank core values that support the bank's culture.
Maintain compliance with all applicable regulations including, but not limited to, the Bank Secrecy Act (BSA).
Translate and interpret documents and message as needed.
May require work in a Midland office to ensure collaboration and support of internal and external customers.

Demonstrated proficiency in both English and Spanish is required.
Ability to lift and transport coin and currency bags as required (bags may weigh between 25lbs and 50lbs).
Proficiency in both English and Spanish is required to assist our multilingual customers effectively.
They must be able to regularly meet and/or exceed performance and production goals established by the Banking Center Manager.

At Midland States Bank, base salary is one component of our Total Rewards program.

for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off.
Total Rewards also include banking perks, an Employee Stock Purchase Plan, 401K plan with company match and may include the opportunity to participate in our Non-Qualified Deferred Compensation plan.
Incentives and benefits are subject to eligibility requirements.
At Midland States Bank, base salary is one component of our Total Rewards program.
Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience.
This position offers additional compensation in the form of short-term incentives (i.e. bonus and/or commission) and may include long-term incentives (i.e. stock awards).
Timely completion of all assigned learning activities.

Cashes checks for customers in accordance with bank policy. Enters transactions into computer system and issues receipts.
Participate in onsite visits to customers to promote the Employee Perks at Work Program & Merchant Services.
Effectively communicate with customers in both English and Spanish, ensuring clear and accurate responses.

This listing is sourced directly from Midland States Bank's careers page and normalized into a canonical job model.