Nakisa
IT Manager
Montréal, Quebec, Canada
Sponsorship not specifiedDetected 36 days ago
AWSAzureCloud PlatformsRAGAgentic AIIncident ResponseComplianceProcess ImprovementHRLeadershipCommunication
About the role
- Reporting to the Senior Director of IT, this role is ideal for a technically strong leader who enjoys balancing people management with hands-on infrastructure work.
- You will play a key role in modernizing and scaling our IT function, with a strong focus on operational excellence, automation-first processes, and the adoption of AI-driven tools and workflows.
- In addition to ensuring the reliability, security, and performance of our infrastructure, you will help shape the future of IT at Nakisa through continuous improvement, process optimization, and technology innovation.
Responsibilities
- Lead and manage a team of IT technicians, admins, and analysts with focus on automation-first and AI-driven operations.
- Own operational uptime, availability, and reliability of internal IT systems, including incident response, vulnerability management, root cause analysis, and service restoration, leveraging AI-driven monitoring and predictive alerting.
- Maintain and enhance infrastructure, network, and security architecture standards, best practices, policies, procedures and documentation.
- Act as the technical lead in designing, configuring, maintaining, upgrading and automating systems and security solutions, including technology and AI modernization initiatives such as Implementation of AI agents, workflow automations and self-service platforms.
- Own the IT function's contribution to Nakisa's AI transformation, including internal AI enablement, governance, and operational automation.
- This is a highly visible role that offers the opportunity to influence strategy, improve the employee experience, and drive meaningful change across the business.
Requirements
- Act as an escalation point for complex technical issues and provide Tier 3 support when required for escalated user, system, and network issues in a timely manner with minimal business disruption.
Skills
- About Nakisa
- Nakisa is a global leader in AI-powered enterprise software for Human Resources, Financial Management, and Commercial Real Estate (CRE).
- Our cloud platform powers mission-critical operations for 1,100+ organizations in 135 countries and serves millions of users.
- Our products use retrieval-augmented generation (RAG) with secure API integrations to large language models.
- Join us to ship reliable, privacy-first AI at global scale.
- Ensure continuous compliance with internal security standards and external frameworks such as SOC 2 and ISO 27001.
Company info
- We are seeking a highly skilled and hands-on IT Manager to lead our internal IT operations while remaining deeply involved in the day-to-day administration and evolution of our technology environment.
This listing is sourced directly from Nakisa's careers page and normalized into a canonical job model.