Holland Knight
Human Resources Systems Junior Analyst
Operations Center - Tampa · Junior
Sponsorship not specifiedDetected 14 days ago
Data AnalysisExcelAuditingHRHRISCustomer SupportCommunicationTime Management
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odds of building a lasting career here
37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- This position is based in the Firm's global operations center in Tampa, Florida.
- The role is key to our ability to understand issues and improve system processes, workflows and reporting that impact the user's experience.
- Applicants who are interested in applying for a position and require an accommodation during the process should contact ApplicantAccommodations@hklaw.com.
Responsibilities
- Manage troubleshooting and identify trends from resolving ServiceNow tickets reported to HR by end users.
- Maintain and enhance system documentation, contributing to SOPs and process clarity across HR functions.
- senior care planning support
Requirements
- Ability to sit or stand for extended periods of time.
- ability to exercise appropriate judgment.
Nice to have
- Basic knowledge of Help Desk Ticketing systems
- Service Now preferred.
Skills
- Basic knowledge of Help Desk Ticketing systems; Service Now preferred.
- Strong customer service skills and follow-through when resolving issues.
- Strong time management, organizational and interpersonal skills, including written and verbal communication skills.
- Comfort with and demonstrated ability to learn new systems and processes.
- Required Qualifications & Education:
- Bachelor's degree, preferably in information systems, computer science, human resources management, or business administration.
- 1+ years of Workday HRIS required.
- Basic knowledge and understanding of HRIS functional areas(s).
- Preferred Qualifications & Education:
- Excel experience preferred.
- Strong data analysis and audit experience preferred.
Benefits
- Below are the benefits we offer: comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners
- short and long term disability insurance
- tax-advantaged accounts for health care expenses, including FSAs and HSAs
- health advocacy services
- behavioral health and counseling resources for all family members
- profit sharing
- and paid holidays and other paid time off, including paid leave for new parents.
Company info
- We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success.
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