Ncr
Field Service Technician - Santa Maria/Santa Barbara/Ventura, CA
CALIFORNIA VIRTUAL, USA · Full-time
Sponsorship not specified$39k-$58kDetected 7 days ago
RecruitingIntellectual PropertyCustomer SupportCommunicationProblem SolvingMicrosoft Office
About the role
- Installation, maintenance, and repairs on equipment within an assigned territory to assure continuity of customer operations and high levels of customer satisfaction.
- May be requested to work outside of assigned area as determined by projects, to cover for colleagues, and at times of demand peaks.
- Ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and or in compliance with agreed upon Service Level Agreements (SLA).
Responsibilities
- Maintain an appropriate parts inventory as well as parts record keeping.
- May be dispatched daily on a call-by-call basis or may establish his/her own daily schedule on the basis of automated reports to meet SLA
- May be asked to participate in a night shift where 24 x 7 customer support is needed, additional allowance may payable, as per country guidelines; May include occasional Night working to support deployment projects
- Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.
Requirements
- Clean Driving License required
- Ability to pick up new skills quickly
- Ability to work under pressure
- Ability to meet deadlines and produce high quality work
- Excellent interpersonal skills/customer relationship skills required.
- Experience on maintaining computer hardware (Desktops, Servers, peripherals), routers, networks, switches, hubs required.
Nice to have
- Associates degree / certifications in a Technology Field preferred.
- Previous experience in NCR or similar equipment is a plus.
- Recognised qualification within the Electronics or IT Domain preferred.
- EPOS maintenance or install experience is preferred
- Strong desktop hardware experience may be considered if EPOS experience is limited.
- Offers of employment are conditional upon passage of screening criteria applicable to the job.
- NCR Voyix only accepts resumes from agencies on the preferred supplier list.
- Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility.
Compensation
- $38,900.00 - $58,300.00
Benefits
- Full time employee benefits include:
- Medical Insurance
- Dental Insurance
- Life Insurance
- Vision Insurance
- Short/Long Term Disability
Company info
- VYX) is a global platform-powered leader in unified commerce for shopping and dining.
- Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes.
- NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.
- Represents NCR Voyix in a manner that reflects positively on the image and reputation of the company.
- Build working relationships with customers and develop informal communication channels with customer account at the local level
This listing is sourced directly from Ncr's careers page and normalized into a canonical job model.