Pindrop

Pindrop

Sr. Manager of People Operations

US - Remote · Senior

Sponsorship not specified$130k-$150kDetected 1 day ago
M&AHRISEmployment LawLeadershipCommunicationCollaborationInternal Audit

About the role

  • Manager of People Operations to serve as the operational backbone of our People function during a period of significant growth.
  • Director of People Operations, this is not a maintenance role.
  • Clear role boundaries are established from day one to ensure both roles are set up for success.

Responsibilities

  • Design & Govern Employee Lifecycle Processes
  • Own the design, standardization, and continuous improvement of global onboarding, offboarding, and employee lifecycle workflow processes for employees and contractors
  • Build and maintain process documentation: every workflow, SOP, and operational standard is documented, version-controlled, and accessible - institutional knowledge lives in the system, not in people's heads
  • Partner with HRBPs, functional leaders, and the UKG Ready Specialist to ensure processes are aligned with business needs and executed consistently across the organization
  • Partner with Finance and leadership on cost transparency and vendor performance reporting
  • As AI-driven fraud and deepfakes erode trust in digital communication, Pindrop delivers continuous identity verification and deepfake detection across voice, video, and digital interactions in real time.
  • It is a build role.
  • You will own the design, governance, and continuous improvement of the processes, workflows, and standards that power the employee lifecycle - from hire to departure - across a workforce scaling from 325 toward 500+ employees over the next two years.
  • You will work in close partnership with a dedicated UKG Ready Specialist who owns the technical system layer.

Requirements

  • Experience at a high-growth SaaS or AI-native company where the pace of change outstrips the pace of process documentation
  • Experience with HRIS implementation or migration - having owned the evaluation, rollout, or transition of an enterprise HR system
  • Experience supporting M&A activity from a People Operations perspective: system integration, org restructuring, headcount reconciliation
  • Familiarity with UKG Ready - even if not deep ownership - including an understanding of its architecture, module structure, and configuration approach
  • Experience managing a small team or providing operational leadership to HR coordinators and specialists
  • The AI tool may analyze your work experience and skills to assess fit for the role, but does not consider your name or contact details.

Nice to have

  • Preferred Experience

Compensation

  • Please note that the base pay range is a general guideline only.
  • US Base Pay Range
  • $130,000 - $150,000 USD

Benefits

  • Enable Payroll & Benefits Operations
  • Partner closely with the Payroll & Benefits Manager to ensure accurate and timely data flow into payroll and benefits systems, with strong internal controls that catch errors before they become problems
  • Provide escalation support for critical payroll or benefits issues, serving as a reliable backup when primary owners need coverage
  • Enterprises rely on Pindrop to secure billions of high-risk customer interactions each year, including top U.S. banks, as well as leading insurers and healthcare providers.

Company info

  • Pindrop is the Real Human + Right Human® Identity Trust Platform for the AI era. As AI-driven fraud and deepfakes erode trust in digital communication, Pindrop delivers continuous identity verification and deepfake detection across voice, video, and digital interactions in real time.
  • Enterprises rely on Pindrop to secure billions of high-risk customer interactions each year, including top U.S. banks, as well as leading insurers and healthcare providers. Powered by models trained on more than 1.5 billion real-world interactions annually and protected by 300+ patents, Pindrop restores trust while reducing fraud, lowering operational costs, and improving customer experience.
  • Recognized by TIME as one of the Top 10 Most Influential Software Companies of 2026 and by Inc. for Best in Business for Innovation, Pindrop is backed by leading investors including Andreessen Horowitz, IVP, and CapitalG.
  • The Opportunity
  • Build and maintain People Operations dashboards and reporting for the team and leadership - headcount, turnover, time-to-onboard, compliance completion rates, and other operational metrics
  • Partner with the UKG Ready Specialist to ensure reporting infrastructure is accurate and timely, with clear data ownership between the system layer and the analytics layer
  • Ensure EEO-1 reporting, I-9 compliance, and other regulatory filings are accurate and on time
  • Maintain employee file compliance standards across paper and digital records
  • Serve as the operational leader of the function in the absence of the Sr. Director, ensuring continuity of critical People Operations processes, stakeholder support, and decision-making.
  • Build documented knowledge transfer across every function the Sr. Director currently owns, ensuring no critical process is a single point of failure
  • Pindrop is the Real Human + Right Human® Identity Trust Platform for the AI era.
  • Powered by models trained on more than 1.5 billion real-world interactions annually and protected by 300+ patents, Pindrop restores trust while reducing fraud, lowering operational costs, and improving customer experience.
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This listing is sourced directly from Pindrop's careers page and normalized into a canonical job model.