Standard Metrics

Customer Success

San Francisco · Senior

Sponsorship not specified$105k-$145kDetected 5 days ago

SparkProduct ManagementProduct StrategyAccount ManagementForecastingCustomer SuccessCommunicationTime ManagementPublic Speaking

About the role

For international roles, we aim to pay top of market for your country.
Health and dental insurance: We cover you and your dependents' medical/dental/vision insurance 100% in the USA.
Internationally we match local health coverage for you and your family.

Proactively manage relationships throughout the customer lifecycle, from deployment and adoption to growth and contract renewal
Drive platform utilization across customer teams and provide best practice recommendations to help further platform adoption
Lead recurring Partnership Reviews to align on business priorities, review product usage and insights, and provide an overview of our Product Roadmap and relevant upcoming enhancements

Passion for technology, startups, entrepreneurship, and/or venture capital is a plus

The estimated annual salary and variable compensation for this role is between $105,000-$145,000, plus a competitive equity package.

We cover you and your dependents' medical/dental/vision insurance 100% in the USA.
12 weeks of paid leave for all new parents in the USA.
Internationally we match parental leave standards in your area.
Flexible vacation: Take time off when you need it!

Everyone has full access to business metrics and financial information about the company.
Cultivate long-term relationships with customers and connect with key stakeholders across the business, from senior executives to power users
Develop a deep understanding of the customer's business requirements, challenges, and goals in order to drive successful outcomes including increasing customer lifetime value and collaborating with customers to provide references and testimonials
Own renewals and upsells for your assigned book of customers, proactively identifying and addressing churn risk, and accurately forecasting future revenue growth
Be a champion for our customers with our Product and Engineering teams, ensuring their voices and needs are heard and prioritized
Track record of developing strategic relationships with customers, identifying business goals, and driving value realization in order to ensure customer retention and reference-ability
Strong time management and prioritization skills, a natural empathy for customers, and excellent written and verbal communication abilities
Regular offsites: While we are a remote-first company and build our communication, processes, and structures with a dispersed workforce in mind, we also love getting the team together.

This listing is sourced directly from Standard Metrics's careers page and normalized into a canonical job model.