Glia
Client Engineer (Vancouver)
Vancouver
Sponsorship not specifiedDetected 41 days ago
JavaScriptJavaC#RubyPHPiOSAndroidNode.jsRESTProduct ManagementJiraRecruitingCustomer SuccessCustomer SupportVoIPCommunicationWriting
About the role
- As part of our Entry Client Engineer Team, you'll help our customers to resolve complex technical problems, providing proactive guidance, and adding value through the use of Glia's technologies.
- A Client Engineer is effective, capable of managing demanding workloads, and excels at prioritizations and evaluation of situational urgency.
Responsibilities
- Collaborates with the Glia Product and Engineering teams using JIRA tickets, to report reproducible bugs, and Slack
- Provides support to our clients by conducting effective troubleshooting on bugs and defects raised via our Service Desk or virtual channels.
- Interacts, collaborates, and networks with Engineering, Product Management, and Customer Success in search for solutions
- Trusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry's first contractual no-hallucination guarantee.
- Professional development support (trainings, courses, conferences, books, etc)
Requirements
- Good knowledge of RESTful technology, previous experience with APIs, and the ability to understand and troubleshoot issues with cloud solutions.
- Ability to professionally and diplomatically address customer concerns and provide concise feedback
- Bachelor's Degree in Software Engineering, Computer Science or equivalent
Nice to have
- Skilled in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS.
- Understanding of WebRTC and other web technologies.
- Experience with communications/telecommunications technology.
- Broad capabilities to troubleshoot server-side code (C#, Java, Node.js, Ruby, or PHP) and client-side code (JavaScript, Android, iOS)
Compensation
- Team events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games:)
Benefits
- Competitive salary and stock options
- Sports compensation, reimbursement for therapy, counseling sessions
Company info
- A regular day in the life of a Client Engineer at Glia consists of resolving technical inquiries with our customers and partners, helping them achieve their goals through Glia's Digital Customer Service platform while maintaining high standards.
- Works with our customers' and partners' developers, architects, business analysts, and support personnel to set up complex technical integrations.
- Helps our customers to understand the finer points of Glia's capabilities and influences them to implement best practices.
- Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs.
- It's why Glia customers quickly and confidently put Banking AI to work with measurable results from day one.
This listing is sourced directly from Glia's careers page and normalized into a canonical job model.