Scottsmiraclegro

Scottsmiraclegro

Agent Engineer

Marysville, OH

Sponsorship not specified$140k-$165kDetected 22 days ago
JavaScriptTypeScriptPythonReactVector DatabasesAWSGCPAzureCloud PlatformsCI/CDAPI DevelopmentMachine LearningNLPLLMsRAGAgentic AIAI OrchestrationA/B TestingCRMCustomer SupportLeadership

About the role

  • If the role interests you and you would like to be considered we encourage you to apply!
  • Ensure secure, compliant access to data and APIs. - Establish reusable patterns, templates, and best practices for agent development that the CoE and FDEs can leverage.

Responsibilities

  • Implement prompt engineering, guardrails, and evaluation pipelines to ensure agents meet quality, safety, and brand standards.
  • Evaluate when to use platform-native capabilities vs. custom extensions; recommend build vs. buy vs. configure for new agent use cases.
  • Partner with Digital and CS teams to identify high-value agent opportunities and define success metrics.
  • Track agent performance (resolution rates, satisfaction, deflection, latency) and drive continuous improvement based on data and user feedback.
  • Document agent designs, runbooks, and operational procedures. Support responsible AI practices and governance requirements.

Requirements

  • Ability to learn new platforms quickly - you will ramp on Sierra (or equivalent) and become productive within weeks.

Nice to have

  • Bachelor's or Master's degree in Computer Science, Software Engineering, or a related technical field.
  • Strong programming fundamentals - Python required
  • experience with React, TypeScript/JavaScript and API design is a plus.
  • Experience with Sierra, Voice AI, or other enterprise conversational AI platforms.
  • Familiarity with customer service, e-commerce, or CPG/retail domains.
  • Experience with cloud platforms (GCP, AWS, or Azure) and CI/CD for ML or agent deployments.
  • Exposure to agent evaluation, A/B testing, or observability for AI systems.
  • Understanding of responsible AI, data governance, and compliance considerations for customer-facing AI.

Skills

  • Here at Scotts Miracle-Gro there is no such thing as a typical day.
  • Below are details on an open job.
  • Role Summary
  • Establish reusable patterns, templates, and best practices for agent development that the CoE and FDEs can leverage.

Compensation

  • The starting budgeted pay range for this role will generally fall between $140,000.00 - $164,700.00 per year.

Benefits

  • Our Live Total Health program provides you with options to align to your personal needs.

Company info

  • Please note that the Scotts Miracle-Gro company does not accept unsolicited resumes from recruiters or employment agencies.
  • In the absence of a signed Master Service Agreement, and specific approval to submit resumes to an approved requisition, the Scotts Miracle-Gro company will not consider or approve payment regarding recruiter fees or referral compensations.
  • Be part of something bigger by joining one of our Employee Resource

Equal opportunity

  • Join a company with a strong belief in giving bac k to the communities where we live and work. We have a shared passion for service and volunteerism and believe participating in community service benefits our communities and strengthens our team.
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This listing is sourced directly from Scottsmiraclegro's careers page and normalized into a canonical job model.