Bolt Farm Treehouse

Guest Experience Host- Front Desk

Bolt Farm - Whitwell, TN

Sponsorship not specifiedDetected 9 days ago

Communication

About the role

Backed by 3,300+ five-star reviews, 1M+ followers, and features across Forbes, Travel + Leisure, and Netflix, we're scaling from a high-performing flagship into a national portfolio.
If you want to operate at the ground floor of a brand with real momentum, high standards, and a team obsessed with doing it right, this is your seat. 🚀 WHAT YOU'LL LOVE ABOUT WORKING AT BOLT FARM Escape the corporate grind.
No stale office politics, no fake hospitality scripts, no "just get through the shift" energy.

Welcome guests on arrival and deliver smooth, polished check-in and check-out experiences.
Create thoughtful guest interactions that make each stay feel personal, warm, and memorable.
Support rebooking conversations in a natural, guest-first way, especially during high-trust moments like happy hour, check-out, or strong guest feedback.
Help track and document rebooking interest, upsell conversations, guest preferences, and notable stay details.
Maintain a clean, organized, guest-ready front desk and surrounding guest-facing areas.
Help manage merch and front-desk inventory with strong attention to presentation and accuracy.

1+ year of experience in front desk, guest services, concierge, hospitality, retail, sales, or another customer-facing service role.
Comfort having warm, natural sales or recommendation-based conversations.
Experience supporting check-in/check-out, guest requests, reservations, scheduling, retail, or similar front-of-house workflows.
Ability to stay calm, polished, and solution-oriented under pressure.

Experience with upselling, rebooking, memberships, retail, concierge recommendations, or premium guest experiences.
Experience giving property tours or delivering scripted-but-natural brand storytelling.
Food and beverage experience.
Comfort tracking sales activity, guest preferences, and conversion notes in a system.
People who thrive here are warm, steady, detail-aware, and highly present.
They do not need everything to be perfect before they take ownership.
They stay calm, move with urgency, and make guests feel cared for even when the day gets busy.
They are not order-takers.

BOLT FARM is an equal opportunity employer. We hire and promote based on merit, qualifications, performance, and business needs, and do not discriminate based on any characteristic protected by law.
BOLT FARM is an equal opportunity employer.
We hire and promote based on merit, qualifications, performance, and business needs, and do not discriminate based on any characteristic protected by law.

This listing is sourced directly from Bolt Farm Treehouse's careers page and normalized into a canonical job model.