Expedia Group

Expedia Group

Sr Director. Agent Tools Product & Technology

Washington - Seattle Campus · Director

Sponsorship not specified$296k-$415kDetected 4 days ago
Machine LearningA/B TestingSalesforceCRMRecruitingCustomer SupportLeadershipCommunication

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odds of building a lasting career here

64Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card follow-through: 78%

Of 18 labor certifications old enough to have been used, 4 expired without the employer filing the next step. Median time from filing to decision: 451 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

Files H-1B transfers

83 transfer filings in the last year, covering 83 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

Community outcomes

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About the role

  • Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy.
  • Employees in this role have the potential to increase their pay up to $473,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
  • Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual's knowledge, skills, and experience.

Responsibilities

  • Define and deliver the multi-year product and technology roadmap for Agent Tools across Retail, Vrbo, B2B, and financial-institution partner channels.
  • Lead the Salesforce Service Cloud agent desktop build-out and migration from legacy platforms, sequencing investment and managing delivery risk through cutover.
  • Partner with Service Platform, AI for Travelers, Operational Excellence, and Traveler, Partner, and B2B Operations leaders to translate frontline insights into product priorities.
  • Build clear business cases and prioritize tooling investments against measurable outcomes, including adoption, reliability, handle time, cases per agent, self-service rate, contact propensity, and cost per contact.
  • Build and lead a distributed product and engineering organization, developing leaders, strengthening team capability, and supporting succession planning.
  • Champion Expedia Group's Leadership Agreements-Grow, Own, Include-through decisions, communication, and talent practices.
  • 10+ years of product and/or technology leadership experience, including at least 3 years leading product and engineering teams that build customer service, CRM, or platform capabilities at scale.

Requirements

  • Experience with Salesforce Service Cloud or comparable agent desktop and CRM platforms, including modernization or migration from legacy technology.

Skills

  • Join us and build for travelers everywhere.
  • Introduction to the Team

Compensation

  • $296k-$415k

Benefits

  • Benefits and perks

Company info

  • At Expedia Group, we help travelers explore the world, one journey at a time.

Equal opportunity

  • Expedia is committed to creating an inclusive work environment with a diverse workforce.
  • This employer participates in E-Verify.
  • The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
  • All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Visa & Work Authorization

  • The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
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This listing is sourced directly from Expedia Group's careers page and normalized into a canonical job model.