PROS
Service Desk Specialist I
USA TX Houston Office
Sponsorship not specifiedDetected 11 days ago
Agentic AICustomer SuccessCustomer SupportAdaptabilityMicrosoft Office
About the role
- This role serves as the first point of contact for internal technology inquiries, providing troubleshooting, diagnosis, escalation, and resolution of hardware, software, and system-related issues.
- The Service Desk Specialist I assist with hardware and software evaluations and may prepare incident and service desk performance reports.
- Work Environment: Most work activities are performed in an office or home-office environment and require little to moderate physical exertion.
Responsibilities
- Delivers exceptional, customer-focused technical support and service.
- Microsoft Windows 11 and Apple Mac OSX support
- Coordinate and/or perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring printers, systems and applications.
- PROS, Inc. is the leading offer management provider to the airline industry, helping airlines deliver seamless retail experiences designed to maximize revenue and margin growth.
Requirements
- Attend training seminars, conferences, and trade shows to broaden knowledge of current and future Help Desk issues and technologies
- Strong knowledge of computer hardware.
- Strong knowledge of desktop and server operating systems.
- Knowledge of MS Office, Current Windows and Apple Mac Operating Systems
- Prior application support experience with and knowledge of programming languages.
- Working knowledge of a range of diagnostic utilities.
Nice to have
- Bachelor's Degree in computer science, information sciences, or related field
- Certifications in various software products considered a plus
Skills
- Understand core AI concepts and apply them ethically to enhance productivity, insights, and decision-making.
- Explore and apply agentic AI systems, using or managing autonomous agents to streamline workflows and automate tasks.
- Leverage AI tools to boost efficiency, creativity, and innovation in their daily work.
Company info
- We are Owners
- We are Innovators
- We Care
- We look for every opportunity to create a better PROS and a better experience for our customers - and we hold ourselves accountable.
- We think creatively to find new paths to success - for our people, our customers and our business.
- We are centered on caring for the people, businesses, and communities we serve.
- We are passionate about what we do and relentless in delivering on our promises.
- By optimizing every customer interaction, PROS helps airlines improve revenue performance and quality, increase commercial agility, attract more customers and build lasting loyalty.
This listing is sourced directly from PROS's careers page and normalized into a canonical job model.