Tactacam

Business Unit Leader

Billings, MT

Sponsorship not specifiedDetected 5 days ago

AWSMachine LearningProduct ManagementSalesforceCRMNegotiationSAPERPPerformance ManagementCustomer SupportZendeskLeadershipNetSuite

About the role

Tactacam is a leading innovator in outdoor and action camera technology, dedicated to providing high-quality products that enhance the outdoor experience.
Today these platforms operate largely as independent systems.
The ideal candidate is a senior product leader who thinks in systems, operates with product rigor, and treats internal users with the same seriousness as external customers.

Own the multi-quarter roadmap for the BU and run it as an accountable unit with clear goals and outcome metrics.
Own the product direction for the internal agent console and its integration with Zendesk and the broader CS tooling stack (ticketing, knowledge management, workforce management, QA, voice/chat, CRM data).
Hire, coach, and develop the team of Product Owners who each run one platform domain
Oversee third-party AI partnerships, including vendor selection, commercial terms, SLA and performance management, and build-vs-buy-vs-partner decisions.
Partner with Engineering leadership and serve as the business partner to Customer Support, Operations, Finance, Network/Telco Ops, and AI platform consumers
Partner with the Director of Quality to embed quality standards, release discipline, and post-launch measurement into every platform team.
Own incident learnings from a product perspective, including those tied to third-party AI partners and CS tool vendors.

10+ years of product management experience, with 4+ years leading product leaders or a team of senior Product Owners.
Direct experience with customer service platforms such as Zendesk, Salesforce Service Cloud or equivalent.
Track record of running a multi-platform portfolio and making real prioritization calls across competing business stakeholders.
Experience managing significant third-party technology partnerships, including vendor selection, commercial negotiation, and ongoing performance management.
Experience running a business unit or product group.

Experience taking a fragmented internal tool landscape and defining a multi-year path toward integration, preferred.
Exposure to regulated or high-reliability environments, preferred.
A Bachelor's degree in a related field is preferred but not required.
Bachelor's degree in a related field (preferred but not required).

Our benefits include Medical, Dental, and Vision coverage to ensure your well-being.
Plan for the future with our 401k plan, and take time off to recharge with PTO.
We've got you covered with Disability Insurance and Life Insurance too!
A core part of this role is developing the longer-term vision for how they come together - and building the case, the sequencing, and the partnerships to get there over time.
Define and maintain a unified vision across the platform portfolio
prioritize investment across the Customer Service Platform, ERP, Telco, IoT Core, and AI based on business value, customer impact, and technical health.
Develop the forward vision for how independent platforms evolve into a more integrated ecosystem, sequencing the work pragmatically over time.

Please note at this time, we are not accepting applications from candidates based in Alaska (AK), Connecticut (CT), Delaware (DE), Massachusetts (MA), New Mexico (NM), and South Dakota (SD)
We are committed to providing a fair and inclusive work environment for all, and we encourage individuals of all backgrounds to apply for our open positions.

If you require reasonable accommodation during the application process, please let us know, and we will be happy to assist.
Tactacam is an equal opportunity employer and does not discriminate against any applicant or employee based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other protected status.
Equal Opportunity Employer:
If you require reasonable accommodation during the

This listing is sourced directly from Tactacam's careers page and normalized into a canonical job model.