Nordic
ServiceNow - Program Manager
US - National
Sponsorship not specifiedDetected 15 days ago
Operations ManagementLeadershipCommunication
About the role
- We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws.
- We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.
Responsibilities
- Perform professional services for Nordic and its affiliates in alignment with the expectations of Nordic and each applicable client, including but not limited to:
- Lead the planning, execution, and delivery of a multi-wave ServiceNow implementation program, ensuring alignment with business objectives, scope, budget, and timelines.
- Establish and drive overall program governance, including project plans, RAID logs (risks, assumptions, issues, dependencies), status reporting, and executive communications.
- Manage the successful delivery of modules, including: IT Service Management (ITSM), IT Asset Management (ITAM), HR Service Delivery (HRSD), IT Operations Management (ITOM), Hardware Asset Management (HAM), and Software Asset Management (SAM)
- Collaborate with executive sponsors, business stakeholders, IT leadership, process owners, and implementation partners to define priorities and ensure organizational readiness.
- Facilitate requirements gathering, solution design reviews, and key decision-making sessions to support business and technical objectives.
- Manage vendor and consulting partner relationships, ensuring adherence to project milestones, deliverables, and quality standards.
- Drive change management, communication, training, and adoption activities to promote successful platform adoption and business transformation.
- Develop and maintain a roadmap for future implementation waves, incorporating lessons learned and continuous improvement opportunities.
- Ability to effectively engage and communicate with executive stakeholders, business leaders, technical teams, and external consulting partners.
Requirements
- Must be available for calls, emails, and consults regularly and outside of scheduled work hours to support the client and communicate with Nordic staff as necessary
Skills
- Bachelor's degree or equivalent combination of education and experience required.
- Relevant training, certification, or accreditation required.
- 8+ years of project/program management experience, including leading large-scale enterprise technology implementations.
- 3+ years of experience managing ServiceNow implementation programs or related IT transformation initiatives.
- Experience managing complex, multi-phase or multi-wave transformation initiatives.
- Experience leading ServiceNow platform transformations across multiple business units and enterprise-wide deployments.
- PMP, PgMP, Agile, and/or ServiceNow certifications preferred.
- Work may be performed remotely or onsite in a professional office environment, healthcare, or other industry-specific facility
- Travel up to 100% of the time, or as Nordic or client needs dictate
- Position generally necessitates travel outside of scheduled work hours including nights or weekends; travel interruptions may occur
- Work schedule will vary based on Nordic or client needs, and may include weekdays, weekends, holidays, after-hours, on-call, or long hours
- Grow your career.
Benefits
- Monitor program health, proactively identifying and mitigating risks, issues, resource constraints, and schedule impacts.
- Experience leading or supporting ServiceNow implementations within healthcare organizations, with a strong understanding of healthcare operational workflows, compliance considerations, and stakeholder environments
This listing is sourced directly from Nordic's careers page and normalized into a canonical job model.